Queue for chats

nihkiruks · **Queue for chats -** 04-04-2008, 02:18 AM

Hi,

We're getting more chats than we can handle. Is there any way to tell the customer that he has to wait XXX minutes & that he's number NNN in queue?

Regards,
Sergey

**Jamie Edwards** · 04-04-2008, 08:35 AM

Hi Sergey,

These options in the Admin CP -> Settings -> Live Support may be relevant to you;

nihkiruks · 04-04-2008, 03:58 PM

Well, we have these options set the same way. However, when we set option "Mark me as busy when I'm chatting with" in Live Response to, let's say, 4 - it shows correct message only to 2 or 3 first visitors and then change the status to "Be back soon" and asks to leave a message. Even when number of chats is going down - it doesn't show "you're number # in queue" anymore.

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nihkiruks Offline New Member Posts: 20 Join Date: Jul 2005	Queue for chats - 04-04-2008, 02:18 AM Hi, We're getting more chats than we can handle. Is there any way to tell the customer that he has to wait XXX minutes & that he's number NNN in queue? Regards, Sergey

nihkiruks Offline New Member Posts: 20 Join Date: Jul 2005	04-04-2008, 03:58 PM Well, we have these options set the same way. However, when we set option "Mark me as busy when I'm chatting with" in Live Response to, let's say, 4 - it shows correct message only to 2 or 3 first visitors and then change the status to "Be back soon" and asks to leave a message. Even when number of chats is going down - it doesn't show "you're number # in queue" anymore.