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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 14 Join Date: Nov 2005 | Queue w/o emails -
02-03-2007, 09:59 PM
I would like to have a queue that does NOT email staff members. Is this possible? |
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(#2)
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| Senior Member  Posts: 3,718 Join Date: Aug 2006 Location: Mumbai, India |
03-03-2007, 12:27 PM
Can you please explain this in a little more detail? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 14 Join Date: Nov 2005 |
05-03-2007, 03:57 PM
Sure - We have about 25 queues (departments). When someone submits a ticket an email are sent to the staff memebers with the content, as well as a "thanks email" to the submitter. I want to have a "spam" queue that ppl can fwd spam messages to. We have 5 staff members - but dont want any emails to be sent to them. When a spam is currently sent to this queue, it is then sends to 5 staff members. Our spam server then sees all that spam content from a trusted source - and this wreaks havoc on my Baysian DB. |
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| queue, w or o |
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