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(#1)
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| New Member Posts: 15 Join Date: Jul 2009 |  Quick Insert: Dropdowns not working -
09-02-2010, 10:29 PM
Greetings, We are having a problem where the drop-down menues for the Quick Insert are not dropping down anymore. This happens when you go to Post a Reply to a ticket. The drop-down for Quote works, but we get nothing when trying to do the drop-down menus for Predefined Replies, Knowledge Base, and Downloads. We have items in each of these areas and this used to work just fine. Haven't made any modifications to the system, it just stopped working one day. Has anybody else experienced activity like this? Thank you in advance for any assistance! |
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(#2)
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| Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK |
10-02-2010, 08:38 AM
Tried Admin CP -> Rebuild Cache?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| New Member Posts: 3 Join Date: Feb 2010 |
10-02-2010, 01:07 PM
Quote:
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(#4)
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| Member  Posts: 344 Join Date: Aug 2008 Location: Connecticut, USA |
10-02-2010, 02:14 PM
sometimes have to get new browser session
Prophesy Transportation Solutions, Inc. |
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(#5)
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| New Member Posts: 15 Join Date: Jul 2009 |
10-02-2010, 05:03 PM
I tried rebuilding cash but it didn't work either. Have tried in multiple browsers knowing they are new sessions and this didn't work. We are also running 3.60.04. When trying to rebuild cache I got errors that it wasn't able to delete some files. Do you guys think this is a permissions issue? Here is my output from rebuilding: ----- Clearing cache directory... Deleting file './cache/99735f7a3a933e1df6e8b4c81d66e579.php'... ERROR: Failed to delete file './cache/99735f7a3a933e1df6e8b4c81d66e579.php'! Deleting file './cache/eada90fd6cd9d084db00346b2f171c9a.php'... ERROR: Failed to delete file './cache/eada90fd6cd9d084db00346b2f171c9a.php'! Deleting file './cache/c25aeb009ed44b4a31e19216438b0d53.php'... ERROR: Failed to delete file './cache/c25aeb009ed44b4a31e19216438b0d53.php'! Deleting file './cache/staffcpmenud41d8cd98f00b204e9800998ecf8427eclick.j s'... ERROR: Failed to delete file './cache/staffcpmenud41d8cd98f00b204e9800998ecf8427eclick.j s'! Deleting file './cache/dcd16baadda20c0a4947b1290cad9a88.php'... ERROR: Failed to delete file './cache/dcd16baadda20c0a4947b1290cad9a88.php'! Deleting file './cache/d49beef902fce02994b7b99d339cf28c.php'... ERROR: Failed to delete file './cache/d49beef902fce02994b7b99d339cf28c.php'! Deleting file './cache/994acaf48abc13efec73fd57be216eaa.php'... ERROR: Failed to delete file './cache/994acaf48abc13efec73fd57be216eaa.php'! Deleting file './cache/cpadminnavbar.js'... ERROR: Failed to delete file './cache/cpadminnavbar.js'! Deleting file './cache/8386297a6791cc3a2a8d9ab9ef212d12.php'... ERROR: Failed to delete file './cache/8386297a6791cc3a2a8d9ab9ef212d12.php'! Deleting file './cache/7a6c53316ca635981b154ef4b573c8b1.php'... ERROR: Failed to delete file './cache/7a6c53316ca635981b154ef4b573c8b1.php'! Deleting file './cache/a73f17e52d239edab4e0eac43594e6b6.php'... ERROR: Failed to delete file './cache/a73f17e52d239edab4e0eac43594e6b6.php'! Deleting file './cache/20ed526b5055962400aa323557aff4d6.php'... ERROR: Failed to delete file './cache/20ed526b5055962400aa323557aff4d6.php'! Deleting file './cache/40770984b9bb2adb7a18f2dc2a9d228e.php'... ERROR: Failed to delete file './cache/40770984b9bb2adb7a18f2dc2a9d228e.php'! Deleting file './cache/b6054c8777b78156ac3ffb2693cc979b.php'... ERROR: Failed to delete file './cache/b6054c8777b78156ac3ffb2693cc979b.php'! Deleting file './cache/fa91775d78bdeb2e837fc3bd3ea35357.php'... ERROR: Failed to delete file './cache/fa91775d78bdeb2e837fc3bd3ea35357.php'! Deleting file './cache/8d159c5e46c8aa16e37c2b73f296e7de.php'... ERROR: Failed to delete file './cache/8d159c5e46c8aa16e37c2b73f296e7de.php'! Deleting file './cache/c2911a66ca0cbfea88b2d0808d0fbc56.php'... ERROR: Failed to delete file './cache/c2911a66ca0cbfea88b2d0808d0fbc56.php'! Deleting file './cache/e5076a841fa7efa710e99f12e14ad34c.php'... ERROR: Failed to delete file './cache/e5076a841fa7efa710e99f12e14ad34c.php'! Deleting file './cache/e7278887b8a9f8de381c234acbc72cdd.php'... ERROR: Failed to delete file './cache/e7278887b8a9f8de381c234acbc72cdd.php'! Deleting file './cache/d82fc2c2f3c1a2cc0cc457bde864dfb9.php'... ERROR: Failed to delete file './cache/d82fc2c2f3c1a2cc0cc457bde864dfb9.php'! Deleting file './cache/609773ba70aad07d0fa6491c888dc66f.php'... ERROR: Failed to delete file './cache/609773ba70aad07d0fa6491c888dc66f.php'! Deleting file './cache/1cd3bc58d78e89ca36ab345ce239abfe.php'... ERROR: Failed to delete file './cache/1cd3bc58d78e89ca36ab345ce239abfe.php'! Deleting file './cache/97414f26c6f38fb017a12f7d9b02bd6e.php'... ERROR: Failed to delete file './cache/97414f26c6f38fb017a12f7d9b02bd6e.php'! Deleting file './cache/ded75de51412ffd5a0f1a1d1039e59f4.php'... ERROR: Failed to delete file './cache/ded75de51412ffd5a0f1a1d1039e59f4.php'! Deleting file './cache/7cf81a487760b8cc26013334f3975637.php'... ERROR: Failed to delete file './cache/7cf81a487760b8cc26013334f3975637.php'! Deleting file './cache/faf3cc541505f4cbaad2c18b1e056965.php'... ERROR: Failed to delete file './cache/faf3cc541505f4cbaad2c18b1e056965.php'! Deleting file './cache/admincpmenud41d8cd98f00b204e9800998ecf8427eclick.j s'... ERROR: Failed to delete file './cache/admincpmenud41d8cd98f00b204e9800998ecf8427eclick.j s'! Deleting file './cache/ed3a1e29a8432e2aeccda5939550d2e2.php'... ERROR: Failed to delete file './cache/ed3a1e29a8432e2aeccda5939550d2e2.php'! Deleting file './cache/5a5440637810fcd1f59738cd63f1446d.php'... ERROR: Failed to delete file './cache/5a5440637810fcd1f59738cd63f1446d.php'! Deleting file './cache/9d5965e2cc4b02b41c3490d3806d1caa.php'... ERROR: Failed to delete file './cache/9d5965e2cc4b02b41c3490d3806d1caa.php'! Deleting file './cache/ddbecb06cf67d21bacb4f7111d717aee.php'... ERROR: Failed to delete file './cache/ddbecb06cf67d21bacb4f7111d717aee.php'! Deleting file './cache/06d8325df35d3508db045a9422946289.php'... ERROR: Failed to delete file './cache/06d8325df35d3508db045a9422946289.php'! Deleting file './cache/4bbf212a4966429b66757d2570b83228.php'... ERROR: Failed to delete file './cache/4bbf212a4966429b66757d2570b83228.php'! Done. Building all core caches... Done. Building javascript caches... Done. Cache rebuild is complete! |
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(#6)
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| Senior Member  Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India |
11-02-2010, 08:54 AM
Make sure your software files and cache directory permissions have been set to 777
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#7)
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| New Member Posts: 15 Join Date: Jul 2009 |
11-02-2010, 09:33 PM
After chmodding my cache directory 777 I was able to successfully rebuild the cache, however I am still suffering from the same problem. Quotes drops down, but Predefined Replies, Knowledgebase, and Downloads still do not work. Does anybody have any ideas? This is becoming increasingly frustrating to my users... |
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(#8)
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| Senior Member Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India |
12-02-2010, 02:32 AM
I would suggest you contact Kayako Support from https://members.kayako.net/. Might just be a simple misconfiguration issue which could have been overlooked.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#9)
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| New Member Posts: 2 Join Date: Apr 2010 | same issue -
26-04-2010, 04:21 AM
Hi, has this problem been solved yet? I have the same issue when trying to post a reply to a ticket. The reply is updated into the ticket but receive this warning: Warning: fopen(./cache/9d5965e2cc4b02b41c3490d3806d1caa.php) The user would then have to go back one page and click a button to reload the page and view the ticket update message. I tried to rebuild the cache and got the same error message as below. My cache folder has been chmod to 777 but still cant rebuild cache. Quote:
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(#10)
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| Senior Member Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India |
26-04-2010, 10:07 AM
The issue most likely is with your directory permission. If you are using any control panel then try and edit it from in there.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#11)
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| New Member Posts: 2 Join Date: Apr 2010 |
27-04-2010, 07:18 AM
Quote:
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(#12)
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| Senior Member Posts: 7,902 Join Date: Jun 2005 Location: Cumbria, UK |
27-04-2010, 07:42 AM
If on a Linux based server and have SSH, try the following :- Quote:
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako | |
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(#13)
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| Senior Member Posts: 5,554 Join Date: Aug 2006 Location: Mumbai, India |
27-04-2010, 09:27 AM
If the issue persists then I suggest you contact Kayako Support from https://members.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#14)
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| Staff  Posts: 111 Join Date: Dec 2007 |
28-04-2010, 05:19 AM
Please create a Support ticket from your Members Area (https://members.kayako.net) under the Get Support tab and the Support department will look into the issue you are facing and provide you the appropriate solution.
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