Quick Insert predefined replies broken after upgrade

StayHosted · **Quick Insert predefined replies broken after upgrade -** 30-01-2006, 02:18 AM

Since the last upgrade, predefined replies function has stopped working for our installation - currently v3.00.32

If we now click on the predefined replies icon within the Quick Insert options, when responding to a ticket, nothing pops up, no options etc....

All predefined replies are set up correctly and were working just fine prior to the upgrade. This behaviour occurs when using a webbrowser or the winapp.

Does anyone know how to resolve this?

TIA

nhasian · 30-01-2006, 04:03 AM

try clearing the cache, that should clear up your problem.

StayHosted · 31-01-2006, 10:14 PM

No it didnt, funny enough, but we have fixed the issue by adding a new download, adding a new KB article, adding a new predefined reply etc - now all the drop-downs work fine.

damienc · 27-04-2006, 01:52 PM

I just paid for the Hosted version of the Support Suite

Version: 3.00.80
Build Type: STABLE
Build Date: 20 Apr 2006 11:02:22 PM

And the "Quick Insert" feature is not working at all! Please help

piagui · 23-05-2008, 04:07 PM

Has this been solved? My replies are not working either.

I am on the latest stable release 3.20.02 whit Esupport

I try tu purge de cache in firefox and IE7 but notting happen.

Eric Ruud · 23-05-2008, 06:57 PM

I'm getting the same thing here.

We've got a brand new Kayako install, and as far as I know the quick inserts (with the exception of quote, which works fine) have never been functional.

We're going to try a cache clearing, but it would be great if there were another way to get this working!

-Eric

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nhasian Offline New Member Posts: 20 Join Date: Dec 2005	30-01-2006, 04:03 AM try clearing the cache, that should clear up your problem.

StayHosted Offline New Member Posts: 8 Join Date: Jul 2005	31-01-2006, 10:14 PM No it didnt, funny enough, but we have fixed the issue by adding a new download, adding a new KB article, adding a new predefined reply etc - now all the drop-downs work fine.

damienc Offline New Member Posts: 1 Join Date: Mar 2005	27-04-2006, 01:52 PM I just paid for the Hosted version of the Support Suite Version: 3.00.80 Build Type: STABLE Build Date: 20 Apr 2006 11:02:22 PM And the "Quick Insert" feature is not working at all! Please help

piagui Offline New Member Posts: 3 Join Date: May 2008	23-05-2008, 04:07 PM Has this been solved? My replies are not working either. I am on the latest stable release 3.20.02 whit Esupport I try tu purge de cache in firefox and IE7 but notting happen.

Eric Ruud Offline New Member Posts: 3 Join Date: May 2008	23-05-2008, 06:57 PM I'm getting the same thing here. We've got a brand new Kayako install, and as far as I know the quick inserts (with the exception of quote, which works fine) have never been functional. We're going to try a cache clearing, but it would be great if there were another way to get this working! -Eric