Quick inserts , predefined replies do not work

Photopia · **Quick inserts , predefined replies do not work -** 24-10-2006, 12:46 PM

We run Firefox on macs and access Esupport3 via the web. Something has happened where a quick insert / predefined reply no longer inserts. I opened the java script console, and this is the error that comes up:

Error: uncaught exception: Permission denied to call method XMLHttpRequest.open

I saw a previous post about this particular error but nothing was conclusive. I have tried emptying the Esupport cache, Firefox cache, cookies, etc.

Does anyone have a solution to this or ideas to explore?

Thanks

bfeldman · **Predefined Replies Not Working in Firefox -** 02-02-2007, 04:07 AM

I am not able to use "predefined replies" in Firefox, Win XP. It works in IE, however.

Barbara

supportskins · 02-02-2007, 08:24 AM

Which version of eSupport are you using?

bfeldman · 02-02-2007, 04:25 PM

eSupport 3.04.10

bfeldman · 07-02-2007, 05:25 PM

Hmm.. problem must have been on my end. After a re-boot, they are working.

netarus · 09-02-2007, 06:02 PM

I see these error messages as well when using pre-defined replies from the latest CVS version.

supportskins · 09-02-2007, 06:48 PM

What are the errors that you see? A screenshot will help understand the issue better.

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bfeldman Offline New Member Posts: 4 Join Date: Jan 2007	Predefined Replies Not Working in Firefox - 02-02-2007, 04:07 AM I am not able to use "predefined replies" in Firefox, Win XP. It works in IE, however. Barbara

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	02-02-2007, 08:24 AM Which version of eSupport are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

bfeldman Offline New Member Posts: 4 Join Date: Jan 2007	02-02-2007, 04:25 PM eSupport 3.04.10

bfeldman Offline New Member Posts: 4 Join Date: Jan 2007	07-02-2007, 05:25 PM Hmm.. problem must have been on my end. After a re-boot, they are working.

netarus Offline Member Posts: 48 Join Date: Feb 2005 Location: Virginia Beach, VA	09-02-2007, 06:02 PM I see these error messages as well when using pre-defined replies from the latest CVS version. Netarus, LLC - Promote Open Source Software! http://www.netarus.com Creators of: SCInterface eSupport PHP Report Script eSupport QuickTicket Script v1.0 for Kayako eSupport

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	09-02-2007, 06:48 PM What are the errors that you see? A screenshot will help understand the issue better. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/