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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 12 Join Date: Feb 2007 | Quote original email in Autoresponse -
16-07-2007, 06:11 PM
Is it possible to quote the original email in the autoresponse email from support suite. If possible, can anybody point me to the right piece of code to paste into the email_autoresponder template. Thanks, |
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(#2)
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| Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK |
16-07-2007, 06:26 PM
It won't be as simple as a simple copy and paste of code I don't think but leave this with me and I'll have a fiddle about. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 12 Join Date: Feb 2007 |
22-07-2007, 07:42 PM
Where you able to figure this out? Thanks |
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(#4)
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| Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK |
22-07-2007, 07:45 PM
Nope. I think it would require a bit of code editing. Try contacting SoftAir (http://www.softairltda.com) for a quote. Icon Headquarters - Its Elixir - Web2Messenger |
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| autoresponse, original |
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