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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 2 Join Date: Jan 2006 | Rank Newbie Problem: E-mail notices not going to admins -
05-01-2006, 02:12 PM
I have a brand-new eSupport install (latest version) and have followed the admin manual in setting it up, but I think I missed something. Tickets are being properly processed. People who submit the tickets are recieving notices of reciept, but no notices that a new ticket has arrived are being sent to the admin. Currently the only user on the system is the main administrator account created with the install. What have I missed? |
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| admins, newbie, notices, rank |
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