Is this for real?

landon · **Is this for real? -** 27-01-2006, 04:03 PM

I honestly can't believe the experience I've had with Kayako up to this point.

It took 3 days to get a hosted account 'up'.
It took 2 more days to get a password to work.
Now, tickets simply don't show up in the staff section.
There's no real documentation, so that I may help myself.
InstaAlert shows no tickets.
No one answers my support tickets for days.

Am I alone in this frustration, or is this company simply a scam? It's frustrating particularly because the promise of the software is high.. i'd really like it to work.

Any help? Anyone?

Phobert · 27-01-2006, 04:25 PM

Hi
We've been successfully running hosted V3 since November. Feel free to PM me and I'll see what I can do to help.

Not sure if you saw this, but the manual is here .

landon · 27-01-2006, 04:48 PM

I PM'd you.. thanks

landon · 27-01-2006, 04:58 PM

I did see that manual, but it doesn't explain the basics.. like where are my tickets going? How do I assign a ticket? How do I setup IAlert? etc...

Phobert · 27-01-2006, 05:00 PM

Responded to PM, let me know -

Phobert · 27-01-2006, 06:38 PM

Just to close this out, Landon and I were able to get this working, a couple of settings needed to be tweaked. He's still having issues with InstaAlert, but he might have the wrong client, so I've asked him to check with Ryan from Kayako on that.

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Phobert Offline Member Posts: 32 Join Date: Jul 2005	27-01-2006, 04:25 PM Hi We've been successfully running hosted V3 since November. Feel free to PM me and I'll see what I can do to help. Not sure if you saw this, but the manual is here .

landon Offline New Member Posts: 6 Join Date: Jan 2006	27-01-2006, 04:48 PM I PM'd you.. thanks

landon Offline New Member Posts: 6 Join Date: Jan 2006	27-01-2006, 04:58 PM I did see that manual, but it doesn't explain the basics.. like where are my tickets going? How do I assign a ticket? How do I setup IAlert? etc...

Phobert Offline Member Posts: 32 Join Date: Jul 2005	27-01-2006, 05:00 PM Responded to PM, let me know -

Phobert Offline Member Posts: 32 Join Date: Jul 2005	27-01-2006, 06:38 PM Just to close this out, Landon and I were able to get this working, a couple of settings needed to be tweaked. He's still having issues with InstaAlert, but he might have the wrong client, so I've asked him to check with Ryan from Kayako on that.