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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 10 Join Date: Oct 2005 | Recover Deleted Ticket from Database Backup -
16-12-2006, 04:53 PM
Hello, We had a rather large ticket disappear from our ticketing system and all we can assume is that it has been deleted. We have a SQL dump of the database. Does Kayako have any script to restore delted tickets from a SQL dump? Worst case senario, do they have any documentation on their DB structure so that we can manually restore the ticket? Thanks in advance, -Randy |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
17-12-2006, 10:07 AM
I do not believe their is any such script to restore the lost data. The only possible solution I can think of is that you carry out a complete data restore from your MySQL dump. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| backup, database, deleted, recover, ticket |
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