Refresh ticket screen doesn't keep your current view - Kayako

cvillepete · **Refresh ticket screen doesn't keep your current view -** 12-08-2008, 05:03 PM

I have noticed that when the ticketing screen refreshed, it doesn't keep you on the same "View" nor does it keep you in the same department folder. Is this feature "by design" or a bug? I don't see why you would want the screen you are viewing to refresh to a default view. I like seeing my department's tickets or the tickets assigned to me when the screen refreshes.

Thanks.

supportskins · 12-08-2008, 06:59 PM

Which version of eSupport are you using?

cvillepete · **3.20.02 -** 12-08-2008, 09:12 PM

Quote:

Originally Posted by supportskins

Which version of eSupport are you using?

Product:

eSupport Version: 3.20.02 Build Type: STABLE Build Date: 17 Mar 2008 06:28:16 PM

supportskins · 12-08-2008, 09:43 PM

Yes I can confirm this. It refreshes it to Tickets > Manage Tickets page. Not sure if this is how its suppose to work or if it is a bug.

cvillepete · 13-08-2008, 02:50 PM

Thanks for confirming. I think it's a bug. I am in a department and have a custom view defined and the ability to refresh my screen. Why would I want it to default to the main ticket screen?

supportskins · 13-08-2008, 02:56 PM

I guess you can report this to Kayako from - https://members.kayako.net/. They shall look into the issue and confirm if it is or isn't a bug.

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supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	12-08-2008, 06:59 PM Which version of eSupport are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	12-08-2008, 09:43 PM Yes I can confirm this. It refreshes it to Tickets > Manage Tickets page. Not sure if this is how its suppose to work or if it is a bug. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

cvillepete Offline New Member Posts: 7 Join Date: Aug 2008	13-08-2008, 02:50 PM Thanks for confirming. I think it's a bug. I am in a department and have a custom view defined and the ability to refresh my screen. Why would I want it to default to the main ticket screen?

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	13-08-2008, 02:56 PM I guess you can report this to Kayako from - https://members.kayako.net/. They shall look into the issue and confirm if it is or isn't a bug. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/