Registration Required Autoreply stopped working

[complexjunk]

We have setup our Mail Parser with "Registration Required". Supposedly if a non-registered user sends in a email they will get a autoreply that they have to register first. This is not happening anymore, and I'm not sure when this started. Registered users are still getting autoreplies and I have tried emailing it when flood protection was temporarily disabled, so I don't think it's that.

On a side note, if I disabled Registration Required, and someone unregistered emailed support, would it automatically register them via LoginShare? Normally a user has to login to our support site with Active Directory credentials before they can start emailing us to create tickets.

We've opened a ticket with Kayako, but they suggested that we create a rule to reject all new tickets via email. Normally, someone with a lot of spam coming in to their ticketing system might want to do this, but in our situation no one can email it from outside the company. That's why I'm wondering if disabling Registration Required in the Mail Parser would automatically register them with their AD credentials. Then we wouldn't need an autoreply for unregistered users, as no one can email it without an AD account in the first place.

Any tips would be appreciated! Thanks!

[complexjunk]

I finally figured out on my own what was going on. On the Admin page, under Settings and General: the field "Default Return E-Mail Address" was blank for some reason. I've only had this problem after updating to the latest version, so either the versions before didn't care that it was blank or the field was somehow dropped in the upgrade.

Since this sort of thing can go by unnoticed for a while, I suggest that everyone check their own settings for this. :)

I also tested Registration Required being disabled. It automatically created the account, but it did not use the LoginShare credentials. Unfortunately, no password was sent with the account, so the user would be limited to creating tickets via email.