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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 2 Join Date: Nov 2007 | Registration required for Knowledge base access -
20-11-2007, 02:13 PM
Hi, Is there anyway of making it so registration is required to access the knowledge base? Happy that general tickets can be created by unregistered users but we want to put information in the knowledge base that we don't want accessed by the general population. Or is there another way of achieving the same outcome that we haven't thought of? Cheers, Bruce |
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(#2)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
20-11-2007, 02:18 PM
Staff CP--> Manage User's --> User groups --> Guest Disable the viewing of KB widget. |
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(#3)
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| New Member Posts: 2 Join Date: Nov 2007 |
20-11-2007, 02:21 PM
Exactly what i was after. Many thanks! |
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(#4)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
20-11-2007, 02:48 PM
No problemo! |
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| access, base, knowledge, registration, required |
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