Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
eiden Offline
Member
 
Posts: 237
Join Date: Apr 2006
Location: Norway
Related Articles in KB - 23-11-2006, 10:25 AM

Any ETA on adding a related articles function to the KB ?

http://bugs.kayako.net/?do=details&id=1304
http://bugs.kayako.net/?do=details&id=282

This is a function I (and probably a lot of others) really need.
   
Reply With Quote
  (#2) Old
Mahesh Slaria Offline
Member
 
Posts: 183
Join Date: Jul 2006
23-11-2006, 06:10 PM

Hi,

We are working on this and also adding some other features related to KB articles. You will get these feature very soon.
We appreciate if you request more on Kb articles. We will try to implement all.

Thanks.

Regards,

Last edited by Mahesh Slaria; 23-11-2006 at 06:14 PM.
   
Reply With Quote
  (#3) Old
eiden Offline
Member
 
Posts: 237
Join Date: Apr 2006
Location: Norway
23-11-2006, 11:36 PM

Sound good

I'm hoping for a function to add images to the KB-articles as well.

Anyone else got any wishes ?


Quote:
Originally Posted by Mahesh Slaria
Hi,

We are working on this and also adding some other features related to KB articles. You will get these feature very soon.
We appreciate if you request more on Kb articles. We will try to implement all.

Thanks.

Regards,
   
Reply With Quote
  (#4) Old
kaviar Offline
Member
 
Posts: 112
Join Date: Dec 2005
Location: Brisbane, Australia
24-11-2006, 12:13 AM

Images would be great,

I think the entire KB Module needs to be reworked to make the addition of articles easier. You've got everything else there, i mean the IRS Function is excellent, but there isn't even a simple staff KB article list.

Cheers

Kaviar
   
Reply With Quote
  (#5) Old
eiden Offline
Member
 
Posts: 237
Join Date: Apr 2006
Location: Norway
24-11-2006, 07:05 PM

One more thing.

What about a keyword field for the IRS?

Some of our KB-articles is very long, and the IRS aren't able to show the right article based on what the client is typing. I have solved this for now by adding keywords as html comments in the contents field:

<!-- keyword1 keyword2 keyword3 -->
   
Reply With Quote
  (#6) Old
eiden Offline
Member
 
Posts: 237
Join Date: Apr 2006
Location: Norway
14-01-2007, 02:04 AM

Any updates on this Mahesh ?
   
Reply With Quote
  (#7) Old
Varun Shoor Offline
Chief Executive Officer
 
Varun Shoor's Avatar
 
Posts: 2,829
Join Date: May 2003
14-01-2007, 05:49 PM

Hi,
Nothing concrete so far. We are working to release v3.10 out first and then focus on making a list of new features for the next major build.

Regards,

Varun Shoor


Varun Shoor (varun.shoor ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#8) Old
eiden Offline
Member
 
Posts: 237
Join Date: Apr 2006
Location: Norway
14-01-2007, 07:31 PM

Ok, thanks for the update Varun
   
Reply With Quote
Reply

Tags
articles, related

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46