Related Articles in KB

eiden · **Related Articles in KB -** 23-11-2006, 10:25 AM

Any ETA on adding a related articles function to the KB ?

http://bugs.kayako.net/?do=details&id=1304
http://bugs.kayako.net/?do=details&id=282

This is a function I (and probably a lot of others) really need.

Mahesh Slaria · 06:14 PM

Hi,

We are working on this and also adding some other features related to KB articles. You will get these feature very soon.
We appreciate if you request more on Kb articles. We will try to implement all.

Thanks.

Regards,

eiden · 23-11-2006, 11:36 PM

Sound good

I'm hoping for a function to add images to the KB-articles as well.

Anyone else got any wishes ?

Quote:

Originally Posted by Mahesh Slaria

Hi,

We are working on this and also adding some other features related to KB articles. You will get these feature very soon.
We appreciate if you request more on Kb articles. We will try to implement all.

Thanks.

Regards,

kaviar · 24-11-2006, 12:13 AM

Images would be great,

I think the entire KB Module needs to be reworked to make the addition of articles easier. You've got everything else there, i mean the IRS Function is excellent, but there isn't even a simple staff KB article list.

Cheers

Kaviar

eiden · 24-11-2006, 07:05 PM

One more thing.

What about a keyword field for the IRS?

Some of our KB-articles is very long, and the IRS aren't able to show the right article based on what the client is typing. I have solved this for now by adding keywords as html comments in the contents field:

eiden · 14-01-2007, 02:04 AM

Any updates on this Mahesh ?

***Varun Shoor*** · 14-01-2007, 05:49 PM

Hi,
Nothing concrete so far. We are working to release v3.10 out first and then focus on making a list of new features for the next major build.

Regards,

Varun Shoor

eiden · 14-01-2007, 07:31 PM

Ok, thanks for the update Varun

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eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	Related Articles in KB - 23-11-2006, 10:25 AM Any ETA on adding a related articles function to the KB ? http://bugs.kayako.net/?do=details&id=1304 http://bugs.kayako.net/?do=details&id=282 This is a function I (and probably a lot of others) really need.

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	23-11-2006, 06:10 PM Hi, We are working on this and also adding some other features related to KB articles. You will get these feature very soon. We appreciate if you request more on Kb articles. We will try to implement all. Thanks. Regards, Last edited by Mahesh Slaria; 23-11-2006 at 06:14 PM.

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	24-11-2006, 12:13 AM Images would be great, I think the entire KB Module needs to be reworked to make the addition of articles easier. You've got everything else there, i mean the IRS Function is excellent, but there isn't even a simple staff KB article list. Cheers Kaviar

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	24-11-2006, 07:05 PM One more thing. What about a keyword field for the IRS? Some of our KB-articles is very long, and the IRS aren't able to show the right article based on what the client is typing. I have solved this for now by adding keywords as html comments in the contents field: <!-- keyword1 keyword2 keyword3 -->

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	14-01-2007, 02:04 AM Any updates on this Mahesh ?

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	14-01-2007, 07:31 PM Ok, thanks for the update Varun