Removal of links in autoresponder

[bwilch]

I've been working on the autoresponder email and trying to remove the "you can check the status or reply..." and "email: ..." and "Password: ..." from the autoresponder. When I change the code, I am removing

<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

	<{$language[aremail]}><{$ticket[email]}>
	<{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>

When I do, I no longer receive the autoresponder at all for the client. Any suggestions or help?

Thanks

[supportskins]

Have you tried rebuilding the software cache? Are you absolutely sure you have not removed any other code. The software will not send the autoresponder if the code is broken (missing if, else and closing if tags)

[bwilch]

Where do I go about rebuilding the cache? As far as removal of any other code, ayeup. I made sure that the other <{if}> and <{/if}> statements remained intact. When I made the changes, I attempted a "Save and reload" thinking this would rebuild the cache.

In addition, I attempted to turn off flood protection while testing with no change.

Thanks!

[supportskins]

You can rebuild your software cache by executing the URL -- http://www.domain.com/support/staff/...a=rebuildcache

Hope this helps

[bwilch]

Thank you very much Supportskins. After doing the cache rebuild it seems to have fixed the issue I was running into. Thought I was losing my mind.

[supportskins]

Originally Posted by bwilch

Thank you very much Supportskins. After doing the cache rebuild it seems to have fixed the issue I was running into. Thought I was losing my mind.

Not a problem. Glad to know the issue is now fixed