Remove disabled users from Owner list

bswift · **Remove disabled users from Owner list -** 03-04-2007, 02:50 PM

Can we shorten or even sort the owner dropdown box somehow when assigning owners to tickets?

We have a bunch of people in there that no longer work for us and its tedious to assign tickets.

Thanks.

**Jamie Edwards** · 03-04-2007, 02:57 PM

Hi bswift,

Have the staff users in question been deleted from the system?

bswift · 03-04-2007, 02:59 PM

Well thats the tricky part.. due to auditing, we want to be able to see what tickets old users have worked on... so we want to leave that association there.

We want to just disable them. I have done that, but it still appears.

Maybe sorting is the better option?

**Jamie Edwards** · 03-04-2007, 03:03 PM

I had a look but I am afraid there is no sorting option for what you are trying to do here.

bswift · 03-04-2007, 03:04 PM

ok thanks

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bswift Offline New Member Posts: 14 Join Date: Feb 2007	Remove disabled users from Owner list - 03-04-2007, 02:50 PM Can we shorten or even sort the owner dropdown box somehow when assigning owners to tickets? We have a bunch of people in there that no longer work for us and its tedious to assign tickets. Thanks.

bswift Offline New Member Posts: 14 Join Date: Feb 2007	03-04-2007, 02:59 PM Well thats the tricky part.. due to auditing, we want to be able to see what tickets old users have worked on... so we want to leave that association there. We want to just disable them. I have done that, but it still appears. Maybe sorting is the better option?

bswift Offline New Member Posts: 14 Join Date: Feb 2007	03-04-2007, 03:04 PM ok thanks