remove double line breaks from signature in palin text message

[jasonwood]

hi,

I've seen this problem posted elsewhere, but no solution seems to work.

I have messages set to plain text. I enter the signature in admin like this:

Kind regards
Name
Company

But when an email is sent, it appears like this:

Kind regards

Name

Company

I have tried using the <br> but since the messages are in plain text, the <br> tag is simply displayed in the email!

I am really surprised that this problem exists!

Does anybody have a solution? (we want to keep the messages as plain text)

cheers

Jason

[chaoztc]

the problem is very "funny" and the solution is simple:
use smtp to send mails and not php mail.
you can configure this in: Settings -> CPU Optimization & Server

the "main" problem in detail is:
includes/functions_mail.php
if ($_SWIFT["settings"]["cpu_enablesmtp"] == 1)
{
$this->crlf = "\n";
} else {
$this->crlf = "\r\n";
}
so the crlf would better check for unix/windows and not for smtp enabled?

[John Haugeland]

This is very strange. I'll look into it. However, since it's a cosmetic bug, and since we give priority to stability and security issues, it might take me a while to get to it.

Hope that's okay.

I filed this as bug 595, to make sure that it does get handled. If you'd like to follow progress on this bug, please see
Kayako Bug Tracker - Viewing Issue #595 - Newline stripping in plaintext signatures

- John Haugeland
Kayako Development Staff

[Matthew]

Originally Posted by John Haugeland

This is very strange. I'll look into it. However, since it's a cosmetic bug, and since we give priority to stability and security issues, it might take me a while to get to it.

Hope that's okay.

Boy, I'm sure tired of this whole formatting issue. I have been around and around these forums. Issues relating to HTML stripping have come up multiple times. Yet it never gets worked out, it seems.

• I have never figured out how I can set up the system to allow HTML replies to ticket alerts from Outlook, without having all the carriage returns removed and the whole thing turning into one big text lump.
• Just a few hours ago I discovered that the reason the staff replies from one of my staff was coming out as a 'text lump' was that he hadn't created a signature for himself. Why should this have anything to do with it?!

These issues may be 'cosmetic' but they affect how our clients see us, which is potentially unprofessional. They also affect the ease with which we use the application: for some of our support departments, it's such a pain having to open the Staff CP rather than just reply from Outlook.

Are these problems really so hard to iron out?

[John Haugeland]

Originally Posted by Matthew

Issues relating to HTML stripping have come up multiple times.

This has nothing to do with HTML stripping.

[Matthew]

Originally Posted by John Haugeland

This has nothing to do with HTML stripping.

Thanks, that's very helpful.

[heybrent]

OUTLOOK FIX

If your signature is double–line spaced and you want it single–line spaced, do the following:

1. On the Tools menu, click Options.
2. Click the Mail Format tab.
3. Click Signatures.
4. In the Signature box, select the signature that you want to modify, and then click Edit.
5. Place the insertion point after the last character in the line.
6. Press DELETE, and then press SHIFT+ENTER.
7. Repeat Steps 5 and 6 for each line of text.
8. When you have finished with all lines, click OK three times.

PEACE OUT