Removing CC Users

Corey Johnson · **Removing CC Users -** 24-07-2008, 05:02 PM

Hi,

Is there a way I can remove the cc users that customers input when sending in a ticket?

**bear** · 24-07-2008, 05:38 PM

Look for the edit tab when viewing the ticket. Scroll down a bit, and there should be a delete icon next to the additional recipients.

Corey Johnson · 05:59 PM

Hi,

Thanks for the quick reply.

I have looked on the edit tab and it doesnt look like it will let me.

I have sent a dummy email with my work address and I attached a screen shot of the edit page.

Could it be the version I'm using?

**bear** · 24-07-2008, 06:37 PM

See the CCuser? To the right of that should be a small trash can...

ccuser.png

Corey Johnson · 25-07-2008, 12:06 PM

Hi,

There is no small trash can along side the CCuser.

Is it possible for the manager to remove this function for me to remove it?

I have taken another screen shot sohwing the whole page

**bear** · 25-07-2008, 12:18 PM

Is your staff account an administrator or just "staff"? I log into mine as the admin, so perhaps it's only available to admins?

Corey Johnson · 25-07-2008, 12:20 PM

Yes that may be the case. My manager is not in today but I will speak to him and upgrade our accounts.

Thanks for all the help. Very helpful

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Corey Johnson Offline New Member Posts: 4 Join Date: Jul 2008	Removing CC Users - 24-07-2008, 05:02 PM Hi, Is there a way I can remove the cc users that customers input when sending in a ticket?

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	24-07-2008, 05:38 PM Look for the edit tab when viewing the ticket. Scroll down a bit, and there should be a delete icon next to the additional recipients. ...read me...

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	24-07-2008, 06:37 PM See the CCuser? To the right of that should be a small trash can... ccuser.png ...read me...

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	25-07-2008, 12:18 PM Is your staff account an administrator or just "staff"? I log into mine as the admin, so perhaps it's only available to admins? ...read me...

Corey Johnson Offline New Member Posts: 4 Join Date: Jul 2008	25-07-2008, 12:20 PM Yes that may be the case. My manager is not in today but I will speak to him and upgrade our accounts. Thanks for all the help. Very helpful