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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 32 Join Date: Jul 2005 Location: Netherlands | Rename label (in DB) does not work -
18-12-2006, 11:05 AM
Hi, When we rename a label (swticketlabel table) it is not updated in the system. When we wait a while (not sure how long and when the update takes place) it is suddenly updated. This seems to be related to the ticketlabelcache (http://localhost/admin/index.php?_m=...cketlabelcache) because the cache is not updated either. I tried resetting the cache (http://localhost/staff/index.php?_ca=rebuildcache) and deleting the cache files, but that does not change it either. Does someone know how we can reset the cache? Regards, Nika. php-4.4.0-Win32 mysql-4.1.13-win32 ZendOptimizer-2.5.10a-Windows-i386 Windows 2003 / IIS7 |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
18-12-2006, 11:12 AM
Have you tried clearing your browser cache? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 32 Join Date: Jul 2005 Location: Netherlands |
18-12-2006, 12:00 PM
Yes, as mentioned it is not updated in the Kayako cache for the labels (ticketlabelcache) either, even though the database value has changed. I tried accessing it from different machines and locations, all do not have the updated value. Rebooting the server, etc., does not influence it either... And after some (undefined) time it IS reset (usually a few days). Regards, Nika. php-4.4.0-Win32 mysql-4.1.13-win32 ZendOptimizer-2.5.10a-Windows-i386 Windows 2003 / IIS7 |
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(#4)
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| Member Posts: 32 Join Date: Jul 2005 Location: Netherlands |
22-01-2007, 12:17 PM
Anyone? php-4.4.0-Win32 mysql-4.1.13-win32 ZendOptimizer-2.5.10a-Windows-i386 Windows 2003 / IIS7 |
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(#5)
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| Member Posts: 182 Join Date: Jul 2006 |
23-01-2007, 05:41 AM
Hi, All cache entries are logged in "swregistry" table. So, you have to edit 'data' for 'vkey' = 'ticketlabelcache', This will resolve your issue. Thanks. Regards, |
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