Rendering issues on OS X

oliverm · **Rendering issues on OS X -** 27-10-2006, 08:48 PM

Hi,

Anyone else having problems finding a browser that works with the Staff and Admin backend?

I am using Camino and Safari, and both have the same problem, which is that the drop down menus dont disappear when you move away from them, and they end up displaying on top of each other and eventually it gets to a point where the screen is covered in bits of menu.

The only option is to move to a new section whcih causes a screen refresh.

Any fixes for this ?

Olly

vineethshyam · 08-11-2006, 04:59 AM

I cant give any fix for this but it would be better if you use firefox that is released for mac os x.

Grant · 08-11-2006, 05:51 AM

I have tested and confirm this is an issue.

Racked Hosting · 08-11-2006, 08:10 AM

Isn't FF stable on OS X?

keliix06 · 08-11-2006, 09:28 PM

I don't make regular use of Camino or Safari, but can confirm this behavior as well.

Grant · 09-11-2006, 05:13 AM

Kayako has confirmed this issue and they are working on some alternative menu systems now. I just wanted everyone to know

Mountain/\Ash · 18-06-2007, 02:26 AM

Any updates on this? This is still an issue in Safari (even the recent v3.0 Beta).

There are also issues with the WYSIWYG - please fix this.

craigbrass · 18-06-2007, 09:09 AM

With regards to the WYSIWYG editor, I think you just either have to use Internet Explorer or FireFox or just use standard editing. It is a 3rd party editor and they don't support anything but these browsers.

Chris Boulton · 18-06-2007, 10:51 AM

Personally I hadn't used SupportSuite in Safari up until now, I've been using Firefox.

The latest version of COOLjsMenu is compatible with Safari. I don't see why SupportSuite can't be using the latest version. 8 months since the original post & yet it hasn't been resolved?

Quote:

There are also issues with the WYSIWYG - please fix this.

There's quite possibly no chance of that as htmlArea has been discontinued.

A better solution would be for SupportSuite to be bundled with another WYSIWYG editor (either free or commercially licensed). Directory of WYSIWYG editors: http://www.htmlarea.com/

craigbrass · 18-06-2007, 11:13 AM

I have checked and the majority only support FireFox / Internet Explorer.

I am using Dev Edit (http://www.interspire.com/devedit/) in a piece of software I am building and I must say, its amazing!

Chris Boulton · 18-06-2007, 11:19 AM

Worked with DevEdit here before too - agree completely on what an excellent piece of work it is and would be great to have included in SupportSuite.

craigbrass · 18-06-2007, 11:21 AM

Just submitted it to feature requests so it gets noticed. They guys down at Interspire are AMAZING too. They go out of their way just to make sure the customer is happy.

mdvuser · **Still an issue -** 19-06-2007, 02:18 PM

For me the problem with the non-disapearing menu-items is on all WebBrowsers under MacOS X.

Tested the behaviour under W2K with FF 2.0.0.4, IE 6.0 and the Kayako-own LiveSupport with the result that on all Browsers the menu-items dissapear after klicking somewhere else on the site.

On the contrary unter Max OS X (10.4.9) under Safari as well as under FF (2.0.0.4) the menu-items do NOT dissapear.

Does that mean, changing to FF does not solve the problem under Mac OS or is it some strange config-entry I have not spotted yet?

Any help on this would be appreciated

Thanks

Andreas

Chris Boulton · 19-06-2007, 02:31 PM

Scratch that, you're right. Does not work under Firefox either.

mdvuser · 19-06-2007, 03:35 PM

Just for completenes:

Using Safari 3Beta under W2K (yes it works ;-) the menu works as expected. Klick somewhere on the site and the menu-items disappear........

So it seems more like a OS-related than a browser-related issue.

But with a recent version of Coolmenupro the issue should be resolved.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
InstaAlert Login Issues	kami	InstaAlert	9	05-03-2007 07:58 PM
cPanel/Exim Piping Issues - Resolution	Varun Shoor	News and Announcements	0	24-01-2006 04:06 AM

vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	08-11-2006, 04:59 AM I cant give any fix for this but it would be better if you use firefox that is released for mac os x.

Grant Offline Member Posts: 53 Join Date: Apr 2005	08-11-2006, 05:51 AM I have tested and confirm this is an issue.

Racked Hosting Offline Member Posts: 349 Join Date: Mar 2006 Location: Manipal	08-11-2006, 08:10 AM Isn't FF stable on OS X? Swaroop Hegde Director, Racked Hosting LLC

keliix06 Offline New Member Posts: 29 Join Date: May 2005	08-11-2006, 09:28 PM I don't make regular use of Camino or Safari, but can confirm this behavior as well.

Grant Offline Member Posts: 53 Join Date: Apr 2005	09-11-2006, 05:13 AM Kayako has confirmed this issue and they are working on some alternative menu systems now. I just wanted everyone to know

Mountain/\Ash Offline New Member $Mountain/\Ash's Avatar$ Posts: 2 Join Date: May 2007 Location: Bathurst, NSW, Australia	18-06-2007, 02:26 AM Any updates on this? This is still an issue in Safari (even the recent v3.0 Beta). There are also issues with the WYSIWYG - please fix this.

craigbrass Offline Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK	18-06-2007, 09:09 AM With regards to the WYSIWYG editor, I think you just either have to use Internet Explorer or FireFox or just use standard editing. It is a 3rd party editor and they don't support anything but these browsers. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK	18-06-2007, 11:13 AM I have checked and the majority only support FireFox / Internet Explorer. I am using Dev Edit (http://www.interspire.com/devedit/) in a piece of software I am building and I must say, its amazing! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Chris Boulton Offline Member Posts: 151 Join Date: Jun 2003 Location: Sydney, Australia	18-06-2007, 11:19 AM Worked with DevEdit here before too - agree completely on what an excellent piece of work it is and would be great to have included in SupportSuite. Chris Boulton Interspire - Web Software Inspired by You

craigbrass Offline Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK	18-06-2007, 11:21 AM Just submitted it to feature requests so it gets noticed. They guys down at Interspire are AMAZING too. They go out of their way just to make sure the customer is happy. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Chris Boulton Offline Member Posts: 151 Join Date: Jun 2003 Location: Sydney, Australia	19-06-2007, 02:31 PM Scratch that, you're right. Does not work under Firefox either. Chris Boulton Interspire - Web Software Inspired by You

mdvuser Offline New Member Posts: 5 Join Date: Dec 2006 Location: Bad Homburg, Germany	19-06-2007, 03:35 PM Just for completenes: Using Safari 3Beta under W2K (yes it works ;-) the menu works as expected. Klick somewhere on the site and the menu-items disappear........ So it seems more like a OS-related than a browser-related issue. But with a recent version of Coolmenupro the issue should be resolved.