Renew Kayako

[ferrari]

Hello, in February my kayako esupport yearly license will expire, and I would like to know how to renew it.

Thanks.

[Ian_W]

This can be renewed from the members control panel http://members.kayako.com

[ferrari]

It´s necessary go to the section "Pursache" and buy a new license?

[tomaz]

Originally Posted by ferrari

It´s necessary go to the section "Pursache" and buy a new license?

Little how-to :

1) Identify Yourself in Member section

2) Select Purchase

3) Select Other Add Ons/Services

4) Select Support & Upgrades Renewal (6 Months): US$ 39.95

If I were you (and if you have a owned version and time), I will wait until 3.00.33 or higher is out.

[ferrari]

But I have esupport yearly license not owned license.

[tomaz]

A yearly license is for one year, what's the problem ?

You have to renew it (SupportSuite Yearly Leased: US$ 299.95/year).

If renewing is a problem, you should (must) choose owned.


PS: But, I'm not sure it's always the good solution.
I hope the "negligible changes to the back-end source code" will be soon available in a STABLE version. I also hope they're not negligible...


I'm trapped. ^^

[Raghav Arora]

Originally Posted by ferrari

But I have esupport yearly license not owned license.

Hi,
You can choose either of the two ways:

1) You can upgrade your license to the Owned version from the members area.

2) If you want to renew the yearly license, the renewal is 100% and you will have to buy this from the Purchase section in your members area.

Let us know if there is anything else.

Regards,

Raghav Arora

[eljustino]

I appear to be in the same situation. I have yearly leased versions of eSupport and SupportSuite that are due to expire soon.

I can't seem to renew the license until it the yearly license expires... (not desirable)

Why can't we renew our license a few weeks before the end of the yearly license expires?

I have a few questions when the license does expire, will a warning/error message be displayed on the site?

[Digital Mayhem]

yes you will get a license expired message at the top and it will be the only that that displays.

[eljustino]

Having the message "License Error: Key file has expired" on my support website is not really something that is acceptable.

Renewals are by far the easiest part of Kayako's business plan. However I feel you have got this terribly wrong. Kayako should be offering to renew yearly leased licenses prior to the expiry date so this circumstance doesn't happen.

I have now processed the renewal and my order status is 'PENDING' Kayako members area, even though my credit card has been debited.

Still waiting...

[Digital Mayhem]

well you will be waiting until atleast tomorrow as Kayako doesn't work on the weekends.