Reply to ticket via e-mail not stripping header info

[NC Software]

I replied to a ticket I received by e-mail instead of using the web browser staff CP. I thought it was supposed to strip the personal information? Here is what shows in the staff CP after I replied:

From: Customer name [mailto:removedforsecurity]
Sent: Friday, July 27, 2007 9:51 AM
To: [my personal e-mail address]
Subject: New Client Reply - [SALES !FFS-156316]: unable to purchase from website

[Jamie Edwards]

Hi Neal,

Why was the ticket alert you were replying to being sent to your personal e-mail address?

Can you confirm that it is ticket alerts you are replying to?

Thanks,

[NC Software]

Jamie,

How else am I supposed to get the e-mail alert of a new reply if it doesn't come to my personal e-mail address? The point of my post I believe is that my personal e-mail address, i.e. the client e-mail programs e-mail address should not show when replying by e-mail should it?

My understanding is with tickets, we can reply directly to the alert or reply via the staff cp. So I have an alert setup which sends me an e-mail notification of new tickets, new replies, etc. When I reply directly to that I would expect private information not to appear in the body of the message. When I viewed the ticket I saw:

My reply (body)

Headers from e-mail to me (which I posted to this thread)

body of the message from the original ticket