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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Jan 2007 | report question -
25-01-2007, 11:54 PM
ok, we have 3 guys that are in tech support and when i bring up the department summary, it will bring the totals for all 3 guys. Now if i bring up 1 particular person, comes up as the whole dept, so does the 2nd guy, but the 3rd person, which is myself, when i look up my own name, i get my stats only... I want to be able to get each person's stats by themselves. |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
26-01-2007, 08:11 AM
If the whole department comes up for the 1st guy, it suggest, he has not made a single ticket post. This is a bug in the software. The correct way should be to show the post number as zero. I am sure Kayako is aware of it and shall be fixing it soon. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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