Require registration - Kayako

jozeph · **Require registration -** 30-03-2007, 07:18 PM

Hi guys,

I would like to allow send email to SupportSuite without require registration to ONLY TWO emails. I'm using parser to manage emails and every time SupportSuite answer about require registration. I want to keep this and bypass this verification only when the user send email to SALES and AFFILIATES email. is this possible?

**Jamie Edwards** · 30-03-2007, 07:27 PM

Hi jozeph,

I am not quite sure what you are asked here. Can you confirm you are trying to do this?

1) You want to require users to register before sending e-mails to your support desk

2) Except for sales@ and affiliates@

jozeph · **Exactly! -** 30-03-2007, 08:27 PM

Exactly this!

**Jamie Edwards** · 08:22 PM

You can force registration for particular e-mail queues under Administrator Control Panel > Manage Queues > Require registration?

Simply disable the requirement for the queues you do not want registration to be required.

jozeph · 11:59 AM

I would like to show some departments only for REGISTERED USERS (LOGGED)...

How can I do that?

(not sending email - I would like to know how to using submit ticket options in the site)

**Jamie Edwards** · 05-04-2007, 12:05 PM

Hi jozeph,

I am afraid this is not possible as a standard feature, and would require some custom coding and/or a feature request

jozeph · **thanks -** 06-04-2007, 04:28 AM

Hmm! Ok! Thanks!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

jozeph Offline New Member Posts: 27 Join Date: Nov 2006	Require registration - 30-03-2007, 07:18 PM Hi guys, I would like to allow send email to SupportSuite without require registration to ONLY TWO emails. I'm using parser to manage emails and every time SupportSuite answer about require registration. I want to keep this and bypass this verification only when the user send email to SALES and AFFILIATES email. is this possible?

jozeph Offline New Member Posts: 27 Join Date: Nov 2006	Exactly! - 30-03-2007, 08:27 PM Exactly this!

jozeph Offline New Member Posts: 27 Join Date: Nov 2006	Show/hide departments! - 05-04-2007, 11:57 AM I would like to show some departments only for REGISTERED USERS (LOGGED)... How can I do that? (not sending email - I would like to know how to using submit ticket options in the site) Last edited by jozeph; 05-04-2007 at 11:59 AM..

jozeph Offline New Member Posts: 27 Join Date: Nov 2006	thanks - 06-04-2007, 04:28 AM Hmm! Ok! Thanks!