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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 4 Join Date: Aug 2004 | Require Registration? -
21-06-2006, 02:57 PM
I have been asked to make our helpdesk require user registration before they are able to submit a ticket. I would like a user to be forced to register before they submit a ticket to the helpdesk. Also, we use the mail parser, so how can I make this work with registration? Is there a way to bounce mail for all users who are not registered in the helpdesk? Or send back a notice that they must register first? EDIT: Just a quick note, this is for one of our customers' helpdesks... we know this is a bad idea, but this is what they want... -Chris |
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(#2)
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| New Member Posts: 4 Join Date: Aug 2004 |
23-06-2006, 12:49 PM
We seem to be getting more and more spam... anyone know where this option is? I've looked everywhere.... perhaps I am blind... -chrs |
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(#3)
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| Member Posts: 116 Join Date: May 2005 |
23-06-2006, 03:04 PM
Search these forums. I remember someone posted a parser rule for that purpose. |
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