Required field validation if client sends ticket via email

[richm]

Just trying to validate what the correct behavior to expect is in the following scenario:

Assumptions:

On the client support site
5 required fields on the client side web form + 4 other non required fields.

• Client sends ticket from email to support@ourdomain.com
  
• Ticket does not include the information for the required fields (may not even have most of the non-required fields!)
  
• Ticket comes in to eSupport in the normal customer support queue.
  
• Support analyst attaches the required fields from the "edit" tab within the ticket, to the email ticket (without completing them) and sends a reply to the client indicating they need to fill out these required fields
  
• Client goes to portal and opens the ticket, required fields are there but still have the default setting (which is "---", we have a regex that makes them change these when they create a ticket in the portal directly)

All is good and as I would expect at this point.

• Client posts a reply to the ticket, without updating the required fields.

• Reply goes through without validating the required fields are filled out.

My question is:

Is there no further validation that "required" fields are there after initial ticket creation? That would stink...
Regards,

Rich