Restoring KB Articles After Fresh Install

Siora · **Restoring KB Articles After Fresh Install -** 19-03-2008, 12:21 AM

Before installing to the new stable build I took a back-up of my old database. Now that the new stable build is up and running, how can I extract all my KB articles from the old db into the new db? Is there an easy way that won't break the install?

supportskins · 19-03-2008, 05:51 AM

SupportSuite allows exporting of KB articles as XML file from the Staff CP. Guess you missed that feature. Besides you made a fresh installation rather then upgrading it?

Siora · 12:32 PM

Quote:

Originally Posted by supportskins

SupportSuite allows exporting of KB articles as XML file from the Staff CP. Guess you missed that feature. Besides you made a fresh installation rather then upgrading it?

Yeah, I did not know about this feature damn it. Is there another way?

Where is the export feature? I still have access to the old install admin cp.

craigbrass · 19-03-2008, 01:12 PM

Staff CP -> Knowledge Base -> Import / Export.

Siora · 19-03-2008, 01:39 PM

Quote:

Originally Posted by craigbrass

Staff CP -> Knowledge Base -> Import / Export.

Damn it, I can't get to that feature. I can see the articles and the categories however the menu at the top is not clickable for some reason. Is there another way to get to this feature or a back-door procedure?

Siora · 19-03-2008, 01:53 PM

It looks like the old install is trying to read data from the new install which is why the navbar doesn't work. What files can I change to point to the old install to activate the navbar so I can do an export?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Knowledgebase - number of articles count	Swish	SupportSuite, eSupport and LiveResponse	38	13-03-2008 04:34 PM
Fresh install, admin screen does not load right	Zach	SupportSuite, eSupport and LiveResponse	1	09-03-2007 08:11 PM
Successful install on Debian Stable	Mike_eQuest	Installation & Upgrading	1	13-06-2006 02:23 PM
Fresh Install Problem	xian	SupportSuite, eSupport and LiveResponse	0	05-05-2006 04:29 PM
fresh install problem - blank page	roger	SupportSuite, eSupport and LiveResponse	4	30-01-2006 07:21 PM

Siora Offline Member Posts: 1,300 Join Date: Apr 2007 Location: Toronto Canada	Restoring KB Articles After Fresh Install - 19-03-2008, 12:21 AM Before installing to the new stable build I took a back-up of my old database. Now that the new stable build is up and running, how can I extract all my KB articles from the old db into the new db? Is there an easy way that won't break the install? Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	19-03-2008, 01:12 PM Staff CP -> Knowledge Base -> Import / Export. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,300 Join Date: Apr 2007 Location: Toronto Canada	19-03-2008, 01:53 PM It looks like the old install is trying to read data from the new install which is why the navbar doesn't work. What files can I change to point to the old install to activate the navbar so I can do an export? Siora Solutions Inc. www.sioraIT.com