Restrict certain IPs from displaying in SupportSuite

zeki · **Restrict certain IPs from displaying in SupportSuite -** 16-12-2008, 06:21 AM

Is there a way to restrict certain IP’s from being displayed in SupportSuite like our office IP and firewall addresses?

craigbrass · 16-12-2008, 07:23 AM

Depends which part of SupportSuite. I am assuming you are talking about the visitor list inside LiveResponse?

If so, you can right click them and click "Ban" and it won't show them anymore.

zeki · 16-12-2008, 10:33 PM

Thanks, I'll try that out.

zeki · 16-12-2008, 10:34 PM

How would I unban an IP?

craigbrass · 17-12-2008, 09:22 AM

Admin CP -> Live Support -> Visitor Bans.

zeki · 18-12-2008, 01:18 AM

thanks a lot.

craigbrass · 18-12-2008, 06:03 AM

Your welcome. Glad I could be of assistance.

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zeki Offline New Member Posts: 18 Join Date: Oct 2007	Restrict certain IPs from displaying in SupportSuite - 16-12-2008, 06:21 AM Is there a way to restrict certain IP’s from being displayed in SupportSuite like our office IP and firewall addresses?

zeki Offline New Member Posts: 18 Join Date: Oct 2007	16-12-2008, 10:33 PM Thanks, I'll try that out.

zeki Offline New Member Posts: 18 Join Date: Oct 2007	16-12-2008, 10:34 PM How would I unban an IP?

craigbrass Offline Senior Member Posts: 7,536 Join Date: Jun 2005 Location: Cumbria, UK	17-12-2008, 09:22 AM Admin CP -> Live Support -> Visitor Bans. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

zeki Offline New Member Posts: 18 Join Date: Oct 2007	18-12-2008, 01:18 AM thanks a lot.

craigbrass Offline Senior Member Posts: 7,536 Join Date: Jun 2005 Location: Cumbria, UK	18-12-2008, 06:03 AM Your welcome. Glad I could be of assistance. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako