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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Feb 2006 | Restrict Download Categories/Files by User Group -
01-04-2006, 12:20 AM
Hi, Is it possible to restrict the Download categories and/or files based on User Groups as defined in the Staff CP? So, for example: User A belongs to Group 1 User B belongs to Group 2 User C belongs to Group 3 User D belongs to Group 1 Category I Category II Category III Group 1 gets assigned Category I, Group 2 gets assigned Category 2, etc. So, if either User A or D are logged in to the support site they will get Category I (and its files). Thanks |
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(#2)
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| New Member Posts: 9 Join Date: Feb 2006 |
04-04-2006, 12:33 AM
As a follow-up ... Kayako Support has informed me that this can be accomplished through the use of templates. |
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