Restricting NOTES visibility

[NC Software]

I want just me and the person I'm sending a note to to see the note. Please explain this setting in the Add Notes area:

Visible To
You can restrict the visibility of this Note to a specific Staff Member by selecting one from the box.

I selected the one staff member I created the note for, but I cannot see the note, I assume only the person selected can? I suggest the author of the note and the person selected be able to see the note created. Or, give me a checklistbox to select those that can view it, there may be more than one person that should see the note and some that should not. We should select who can see notes.

[Siora]

This is one of the biggest problems with kayako. They use drop down boxes instead of multi-select boxes. I think every drop down box needs to change to a multi-select for this reason. How would someone go about sending a note to two users?

[richm]

Not a note, but you can send PM's to multiple users under home/private messages/compose.

Multi select on notes would be better though, as it would/could be specific to the ticket/client

[Siora]

Originally Posted by rixm

Not a note, but you can send PM's to multiple users under home/private messages/compose.

Multi select on notes would be better though, as it would/could be specific to the ticket/client

Not just here but having multi select when setting up rules or SLA's etc...would help avoid the need to create numerous entries that are all the same with just one small change (either user or department).