Returning to factory settings - Kayako

motlive · **Returning to factory settings -** 31-01-2007, 11:22 AM

Hi,

I asked the support department but they didnt have the answer.

Is there anyway i can return my package to factory defaults, wiping out all database's and user accounts, templates etc?

eiden · 31-01-2007, 12:19 PM

Drop the database and run the installation one more time.

motlive · 31-01-2007, 12:30 PM

Forgot to add that kayako are hosting my support panel.. ive tried to look for the option to clear the DB but cant find one.

**Digital Mayhem** · 31-01-2007, 12:54 PM

no there is no option to do this other then going to the users and checking all of them and then hitting delete and then going to templates and doing "Restore" on all of them.. Unless you contact Kayako and request them to do a full restore which if they did they probably would charge for it.

supportskins · 31-01-2007, 01:04 PM

There is no way to restore a hosted helpdesk. You will have to manually delete all the data and start again from scratch. Kayako will not re-run the setup as their hosted solutions heavily depend on an automated system. They absolutely do not prefer to make any manual changes to this automated system.

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motlive Offline New Member Posts: 4 Join Date: Oct 2006	Returning to factory settings - 31-01-2007, 11:22 AM Hi, I asked the support department but they didnt have the answer. Is there anyway i can return my package to factory defaults, wiping out all database's and user accounts, templates etc?

eiden Offline Member Posts: 211 Join Date: Apr 2006 Location: Norway	31-01-2007, 12:19 PM Drop the database and run the installation one more time.

motlive Offline New Member Posts: 4 Join Date: Oct 2006	31-01-2007, 12:30 PM Forgot to add that kayako are hosting my support panel.. ive tried to look for the option to clear the DB but cant find one.