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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Jul 2007 | Rights and Templates -
08-08-2007, 10:31 AM
If have three user groups: Guests, Registereds and Customers. I have also setup two templates one the default, and customers. Now, I can setup permissions for category for downloads, knowelage base, etc. But if I set the right over Template Groups Registered, also guests can see and use that category. For me that is a kind of wrong as a not logged in guest should be still in the Guest user group and template? Is the only way to handel it the SERM Add-on? I just don't want this because I have on each update change a lot of files again. |
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(#2)
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| Senior Member Posts: 5,573 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 10:34 AM
Currently yes. The SERM module does all that you require. Icon Headquarters - Its Elixir - Web2Messenger |
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