Road to 3.11.00 discussion thread

[craigbrass]

Yea, quarter dates would be cool.

[Jamie Edwards]

Issue #198 - 0 Maching Results Found shown on each page
modules/tickets/staff_search.php
modules/tickets/staff_manage.php

Issue #148 - Conference chat doesn't announce new addition
modules/livesupport/winapp_chat.php

Issue #192 - IRS is broken in 3.11.00 CVS 20th July (Now you can search all articles in Parent category also).
modules/knowledgbase/functions_irs.php

Issue #73 - Quick Search after subject change
modules/tickets/functions_ticketmain.php

Issue #169 - Alerts remain in DB after staff that created them has been deleted
includes/functions_staff.php

Issue #172 - template group links are incorrect
modules/core/client_loginhandler.php
locale/en-us/settings.php
setup/includes/swift.settings.xml
(Added option in General Settings)

Issue #72 - Ticket locking doesn't time out properly
themes/admin_default/main.js
smodules/tickets/staff_ajax.php

Issue #76 - Change user email does not update tickets
includes/functions_users.php
modules/tickets/staff_users.php

[Solvent LLC]

I found my ticket where it was told to me that the new STABLE build would be available two days ago (monday)

Originally Posted by Vipan Balrai

Posted On: 18 Jul 2007 06:40 AM
--------------------------------------------------------------------------------
Hi,
1) The next Stable build will be available on this Monday.
2) No, You will not face any problem for upgrading CVS build to Stable build.

Let us know if there is any thing else.

Thanks.
Regards,
Vipan Balrai

[craigbrass]

Ah, obviously was just one they gave to staff. I think the best is either no dates or quarter dates to avoid people getting annoyed.

Notice it says "WILL" rather than "SHOULD".

[Jamie Edwards]

Issue #66 - User can refresh to resubmit ticket even with CATCHPA
client_submit.php

Issue #202 - Client login doesn't work in Firefox 2
modules/core/client_loginhandler.php

Issue #38 - Date conversion from SyncWorks issue
modules/teamwork/functions_syncworks.php

Issue #97 - Staff > Manage Teams > Can Delete Ticket permission does not prevent staff from ban/delete
modules/core/config_permissions.php
modules/tickets/staff_manage.php
modules/tickets/pda_manage.php
modules/tickets/staffticketactions.php
modules/tickets/functions_ticketsui.php
locale/en-us/admin_staffpermissions.php

Added: New options (Ban) and (Ban and Delete) for staff permissions and added more checks to make sure that staff can not delete or ban tickets without permissions.

Issue #55 - Time Worked entries are recorded as billing entries when added via post reply

Issue #135 - Mail parser incorrectly determining From address

[Jamie Edwards]

Status: 95% complete - 77 out of 81 issues completed.

http://bugs.kayako.com/index.php?cmd=roadmap&project=1&version=12

[Jamie Edwards]

A little information about our bug fixing and testing cycle:

1. We receive a bug and add it to the tracker. A developer or a manager will then confirm the bug, and reject or confirm it as such. The bug is then given a target version.

2. The developers then fix the bugs (starting with those marked for the closest version).

3. Once marked as fixed, they are tested by a manager and/or a developer. Functionality surrounding the affected area is also tested so that we can be sure of no domino-effect bugs (where one fix may break something else).

4. If the bug is found to be fixed, it will be confirmed as such. If there are still issues, the bug will be reopened with further tracing information.

5. The bug will be revisited by the developers with the new information, and we go back to step 3.

[craigbrass]

Maybe put this as a sticky topic somewhere (seporate) Jamie? Or even at the top of the bug tracker.

[Sheep]

Jamie, jamie! Just found a bug:
http://forums.kayako.com/f93/bug-fix-chat-status-online-when-department-private-12907/#post57737
Can anyone confirm? I'll create a bug ticket if anyone can confirm

[Jamie Edwards]

Issue #105 - "Staff X is viewing ticket..."
modules/tickets/staff_viewticket.php

Issue #122 - Staff permissions do not work
modules/tickets/functions_ticketcore.php
modules/tickets/functions_ticketsui.php

Issue #202 - Client login doesn't work in Firefox 2
modules/core/client_loginhandler.php

[Solvent LLC]

Latest I have been told (via kayako staff):

Vipan Balrai
Posted On: 26 Jul 2007 06:31 AM
-----------------------------------------------------------
> Well I see a new () build has been posted
> Version: 3.11.00 () - 25 Jul 2007 07:27 PM
> Has this fix been rolled into this build? I am about to update
> and I dont want to have to reverse engineer a whole bunch
> of php files to get the fixes in from last night again...
{snip}
We are working on the Stable build and it will be released in coming two days and this will be fixed in that.
Let us know if there is anything else.
Thanks.
Regards,
Vipan Balrai

so... maybe we get a present from kayako this weekend?

[craigbrass]

Sounds good but I notice the WinApp isn't going to be sorted until they have squashed a bug in that board so I doubt it will be released in the next few days. Jamie will confirm tho.

[Jamie Edwards]

Originally Posted by craigbrass

Sounds good but I notice the WinApp isn't going to be sorted until they have squashed a bug in that board so I doubt it will be released in the next few days. Jamie will confirm tho.

We do not know if it is a bug yet or something we need to work around; we need to spend more time tracing the issue. Whatever the problem is, I am afraid until we find out what it is the stable will be held back.

[Sheep]

Jamie, don't wait for this to be fixed. That's not a top priority and it's maybe just a system conflict, so we can't do much about this.
If this bug has been spotted more than 1 time, ok, you should be investigating, but for now... don't make people wait just because of me

[Siora]

Originally Posted by Sheep

Jamie, don't wait for this to be fixed. That's not a top priority and it's maybe just a system conflict, so we can't do much about this.
If this bug has been spotted more than 1 time, ok, you should be investigating, but for now... don't make people wait just because of me

I agree....please release it already...LOL

My customization and integration is dependent on this release.