Route a Ticket Based on Custom Field

[Dalton]

We are trying to better qualify support requests from our clients...luckily, there are just several very specific 'problems' that our clients can have.

Therefore, we would like to create a dropdown of about 15 issues that the client chooses from and then they detail the issue in the content area. Upon submission, Id like to use those pre-defined problems to set the DEPARTMENT, PRIORITY and OWNER.

Can someone describe how this could be accomplished? Thank you in advance!

[craigbrass]

Not possible without modification is the short answer. I suggest you look at the market place forum (http://forums.kayako.com/f76/) for somebody to help you modify the software to do this. I recommend SoftAir.

[keithsmith]

Originally Posted by craigbrass

Not possible without modification is the short answer. I suggest you look at the market place forum (Marketplace - Kayako Community Forums) for somebody to help you modify the software to do this. I recommend SoftAir.

Any other ways to route specified department based on custom field selection yet??

Thanks
K