Router Port - Kayako

Richardd43 · **Router Port -** 12-07-2008, 06:14 AM

My home computer is hard wired to a D-link router.

To get SupportSuite (live chat) to work I have to enable the DMZ on my router.

Is there a port I need to open to get live chat to work?

Any help on this would be appreciated

craigbrass · 12-07-2008, 08:49 AM

DMZ will forward all ports to a particular machine so there is no need to do individual ports. It will work fine now.

Richardd43 · 12-07-2008, 09:48 PM

Thanks for the reply. Was hoping for a port solution so I was not restricted to one computer, but it is easy enough to change which computer is in DMZ.

Thanks again

craigbrass · 13-07-2008, 09:26 AM

Well LiveResponse does not actually require any port forwarding to work. You only need this if you want to use ViewShare or the SIP addon. Either way, these ports are defined in Tools -> Options and then you can just forward them.

Richardd43 · 14-07-2008, 01:14 AM

Ok, thanks for the info

craigbrass · 14-07-2008, 09:15 AM

Your welcome. Glad I could be of help.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
2 web servers from 1 public IP address (IIS)	dmad	Technical Chat	4	15-08-2008 11:32 PM
Installation Problem: xml_parser_create()	sishiwara	Installation & Upgrading	4	05-09-2007 02:23 PM

Richardd43 Offline New Member Posts: 3 Join Date: Jul 2008	Router Port - 12-07-2008, 06:14 AM My home computer is hard wired to a D-link router. To get SupportSuite (live chat) to work I have to enable the DMZ on my router. Is there a port I need to open to get live chat to work? Any help on this would be appreciated

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	12-07-2008, 08:49 AM DMZ will forward all ports to a particular machine so there is no need to do individual ports. It will work fine now. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Richardd43 Offline New Member Posts: 3 Join Date: Jul 2008	12-07-2008, 09:48 PM Thanks for the reply. Was hoping for a port solution so I was not restricted to one computer, but it is easy enough to change which computer is in DMZ. Thanks again

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	13-07-2008, 09:26 AM Well LiveResponse does not actually require any port forwarding to work. You only need this if you want to use ViewShare or the SIP addon. Either way, these ports are defined in Tools -> Options and then you can just forward them. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Richardd43 Offline New Member Posts: 3 Join Date: Jul 2008	14-07-2008, 01:14 AM Ok, thanks for the info

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	14-07-2008, 09:15 AM Your welcome. Glad I could be of help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger