 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 11 Join Date: Dec 2005 | RSS feed authentication -
08-02-2006, 05:44 PM
Hi, I'm trying to utilize the RSS feed for the tickets view. When I click on the link for the feed, I get a Windows authentication prompt to log in. When I enter my staff information, it just bounces back. What is going on? I'm running SupportSuite on an IIS6 server. Thanks. - Andre |
| |  |
|
(#2)
|
| Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia |
01-06-2006, 01:18 AM
Having the same problems |
| | |
|
(#3)
|
| Member Posts: 37 Join Date: Jun 2005 |
01-06-2006, 10:17 PM
Quote:
 It's a Debian Install - Everything pretty much out of the box. There is admin details on my last support ticket if anyone from Kayako fancies having a look. Ian | |
| | |
|
(#4)
|
| Member Posts: 147 Join Date: Feb 2006 Location: Lakeland, Florida - USA | windows authentication -
03-06-2006, 05:00 PM
if you are getting windows authentication then its not the kayako staff information, its windows. We have security set up on our IIS6 win2k3 local intranet to open the webpage based on their login credentials, accessing a page without going through the normal route can sometimes have these prompts come up. Try the login as YourDomainHere\Usernamehere and then password as your windows password. |
| | |
|
(#5)
|
| Member Posts: 52 Join Date: Dec 2005 |
15-06-2006, 07:40 PM
Doesn't work either .. unlike the last post we don't have this, I don't think. |
| | |
|
(#6)
|
| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
07-05-2007, 06:07 AM
Has anyone figure out a way to get this working? I've tried my domain account, my esupport account, nothing authenticates. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#7)
|
| Member Posts: 183 Join Date: Jul 2006 |
07-05-2007, 11:24 AM
Hi, We use HTTP Authentication hooks for Tickets RSS feed. This does not work using Microsoft's IIS server and the CGI version of PHP due to a limitation of IIS. Thanks. Regards, |
| | |
|
(#8)
|
| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
07-05-2007, 04:21 PM
If this RSS syndication can't be made to work with IIS, can the setting to "Enable RSS Syndication for Ticket Views?" be made to remove the "Tickets > View Options > RSS Feed" item from the Tickets > View Options menu? It's confusing for the staff and they continue to ask if it can be turned on. Thank you, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#9)
|
| New Member Posts: 7 Join Date: Mar 2007 |
08-05-2007, 01:31 AM
What RSS reader are you using? Some RSS readers require you to send auth with the URL, (IE http://username  assword@www.yoursupportsuiteurl.com/rss/_tickets&department=11") . Also, your RSS reader may be choking on the special characters, in which case you'll need to use the hex values for :, /, and @. |
| | |
|
(#10)
|
| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
15-08-2007, 04:04 PM
Just got a chance to test WHB-Jef's suggestion and it worked! Thank you! As you noted, it was looking for account assword in the url string. (windows not esupport login for anyone interested)Regards, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
(#11)
|
| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
15-08-2007, 04:53 PM
hmmmm...  I've tried to repeat this, and so far it's not working. I'll keep plugging away at it and try to figure it out... Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
| | |
|
| Tags |
| authentication, feed, rss |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| RSS feed to website page | Siren | How do I? | 13 | 05-11-2007 12:37 AM |
| RSS feed? | WHB-Jef | How do I? | 5 | 25-03-2007 04:06 PM |
| Free RSS feed for ALL categories | kenh | Modifications & Addon Releases | 4 | 21-08-2006 05:17 PM |
Linear Mode
