running auto-close, scheduled tasks, cleanup from cron

[aartech]

I just spent 30 minutes chatting with support about this issue and I won't get in to the fact that I had to repeat the question about 6 times before I got my answer... but here's what may be a rant, or a feature suggestion or maybe just venting

Suportsuite has a feature for auto-closing of tickets. This is good.
It also has a section for scheduled tasks to take care of system maintenance. This is good.

In the manual it states that one should set up a cron job to run scheduled tasks with the line:
wget -O/dev/null http://www.mydomain.com/support_install/cron/index.php

So I assumed this would run all the jobs and the auto-close.
This is apparently not true. I was told that this won't actually do ANYTHING!

Each scheduled task apparently needs its own weird url call.
And there's no way to run the auto-close except to log in to the client interface.

This seems truly bizarre to me. First of all there should be a single call that one can put in a cron job to schedule all these things when no-one's around like on weekends.

Second of all the cron job shouldn't require running wget to open a web page. It should be a simple call to a php file.

Like I do with phplist for example....

Am I off base here?

[supportskins]

wget -O/dev/null http://www.mydomain.com/support_install/cron/index.php

This command will work for all autoclose features which are enabled in the Admin CP.