Salvage mail that didn't match any queues

[ohennig]

I just "lost" few mails when we started using the mail parser.
We recently moved our site to a new domain and all the info-mail to the old domain is forwarded to the new.

Of course I forgot that when we installet support suite and set up the parser, so six mails where not imported since there was no queue that matched the old info-addres, but I can read them if check the parser log.

So now I wonder if it's possible to forward those mails to the right department somehow?

[Racked Hosting]

Those mails have already been ignored

Try manually making new tickets based on those emails.

[ohennig]

I was just about to do that, but I hoped that there was a way to do it automatically since they seem to be in the DB already. Maybe something to add in a future update.

Otherwise it's a great system. We just started using it in a non-profit community, but I showed my boss at work what it can do and he'll probably purchase it for our webshop.

[Varun Shoor]

We plan to add ability to import "raw emails" directly through the Admin CP in the near future.

Regards,

Varun Shoor

[BigDawgRob]

Sometimes we use Outlook to do this.

If you forge the 'From' and 'To' address and save the e-mail (rather than sending it) into the Kayako mailbox, Kayako will pick it up and process it.