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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 38 Join Date: Jul 2007 | Scheduler confusion -
02-08-2007, 10:09 AM
Hi I am a little confused by when the scheduler is supposed to run. I have it checking my POP3 account. It says that the next run is 6.50pm but that time came and went with it not running. I have it enabled (no green tick). Do i need to be logged in for the it to run (i was)? Or is there some other trick to it? The /cron/index.php?_t=parser option works fine. Thanks Andrew |
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(#2)
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| Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK |
02-08-2007, 10:17 AM
Can you provide details of how you have your cron setup please? Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 38 Join Date: Jul 2007 |
02-08-2007, 10:22 AM
Hi Craig. I dont have a cron job set up. I thought that the hosted version had a built in cron job that handled the items in the scheduler. That's not the case? Andrew |
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(#4)
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| Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK |
02-08-2007, 10:28 AM
Oh yea, that is the case on hosted. You will need to contact support about this then. http://members.kayako.net -> Get Support Icon Headquarters - Its Elixir - Web2Messenger |
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