Screens not refreshing properly

Alex H · **Screens not refreshing properly -** 20-03-2008, 09:09 PM

Hi, I had this problem a couple of days ago, but thought the problem had gone away, but its now returned.

When I am logged in to the Staff CP, and in the managing tickets screens, if I click on News, Downloads or Knowledgebase, the screen simply refeshes on Tickets.

Anyone any ideas please?

thanks
A

ecornet · 20-03-2008, 09:12 PM

Clearing the cache ususally works for weird display things.
I get 'undefined' when I click on KB or Troubleshooter sometimes

Admin > Diag > Rebuild Cache
or
Admin > Settings > General > Javascript Cache for Theme Items
Set to yes, update, and then no, update

Alex H · 20-03-2008, 09:47 PM

Hi, thanks for your help

I cant find Rebuild Cache in the Diagnostics. Am i looking in wrong place?

A

supportskins · 21-03-2008, 10:31 AM

Or simply run the URL in the browser

Code:

http://www.yourdomain.com/path_to_support/staff/index.php?_ca=rebuildcache

Alex H · 21-03-2008, 10:47 AM

Hi thanks, yes I was advised this. i have run this but the problem persists.
A

supportskins · 21-03-2008, 11:22 AM

Contact Kayako Support from http://members.kayako.net/. They shall look into your problem and provide you a fix for the same.

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ecornet Offline Member Posts: 159 Join Date: Feb 2008	20-03-2008, 09:12 PM Clearing the cache ususally works for weird display things. I get 'undefined' when I click on KB or Troubleshooter sometimes Admin > Diag > Rebuild Cache or Admin > Settings > General > Javascript Cache for Theme Items Set to yes, update, and then no, update VoiceWay IP Telephony for Business and Residential

Alex H Offline Member Posts: 149 Join Date: Aug 2004 Location: Devon UK	20-03-2008, 09:47 PM Hi, thanks for your help I cant find Rebuild Cache in the Diagnostics. Am i looking in wrong place? A When you have eliminated the impossible, whatever remains, however improbably, must be the truth

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	21-03-2008, 10:31 AM Or simply run the URL in the browser Code: http://www.yourdomain.com/path_to_support/staff/index.php?_ca=rebuildcache Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Alex H Offline Member Posts: 149 Join Date: Aug 2004 Location: Devon UK	21-03-2008, 10:47 AM Hi thanks, yes I was advised this. i have run this but the problem persists. A When you have eliminated the impossible, whatever remains, however improbably, must be the truth

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	21-03-2008, 11:22 AM Contact Kayako Support from http://members.kayako.net/. They shall look into your problem and provide you a fix for the same. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/