search feature

TTC · **search feature -** 22-05-2007, 08:21 PM

I have a call (open status) with the subject "MCR 835 software". When I search for 835 or *835* or any way I can think of I can't get any search field to find the call. The only search I can get to work is the ticket number search. Why doesn't search work?

We are hosted.

richm · 23-05-2007, 01:31 AM

Search seems to have some strangeness about it unfortunately.

Some things it finds just fine, others not so much.

e.g. I put xyzzy in 3 tickets to test & I can find them with search.

If I edit ticket subject and place unique text in the subject ("Microsloth" for example) It finds all kinds of hits, unfortunately, there are only 3 tickets in my system with this text. It looks like when it finds "no" hits at all, it seems to return everything to you.

Let's hope it's much tighter in the next release...

Else my users will be stringing me up!

Rich

craigbrass · 09:42 AM

Don't quote me on this but I think it is because it is 3 characters. I had a similar problem with X-Cart and there is something you have to do to the database to fix it so 3 letter words can be searched.

I'll see if I can get a developer to clarify this.

craigbrass · 23-05-2007, 10:16 AM

Ok, just heard back from Varun. Please go into the Admin area then Settings then Tickets. Inside, please tell us what "Minimum Word Length" is set to. It should be 3.

TTC · **Minimum word length -** 24-05-2007, 12:59 PM

Ours is set to 1 not 3

craigbrass · 24-05-2007, 01:03 PM

Try setting it to 3 and see if that works.

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TTC Offline New Member Posts: 2 Join Date: May 2007	search feature - 22-05-2007, 08:21 PM I have a call (open status) with the subject "MCR 835 software". When I search for 835 or 835 or any way I can think of I can't get any search field to find the call. The only search I can get to work is the ticket number search. Why doesn't search work? We are hosted.

craigbrass Offline Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK	23-05-2007, 10:16 AM Ok, just heard back from Varun. Please go into the Admin area then Settings then Tickets. Inside, please tell us what "Minimum Word Length" is set to. It should be 3. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

TTC Offline New Member Posts: 2 Join Date: May 2007	Minimum word length - 24-05-2007, 12:59 PM Ours is set to 1 not 3

craigbrass Offline Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK	24-05-2007, 01:03 PM Try setting it to 3 and see if that works. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger