Search function not working

mommacude · **Search function not working -** 12-12-2006, 03:08 AM

I have certain tickets that won't come up. I search for things I know are in them and it's not working. I try to do a rebuild under the admin panel and it is timing out. What can I do? I have it set to just 35 and also tried setting it to 10. I need to be able to have my tickets and this problem just came up with this new version. Can anyone help?

sws · 16-12-2006, 10:15 PM

I will second that one !

I have set minimum words / numbers to 2 or 3 for indexing to try and help this but I still find the search is not very good !

triller · 17-12-2006, 01:54 AM

This is a long pending problem as others, but seems Kayako concentrates on the new feature development instead of fix.

Not sure it will be cured in .50 or not.

leyton01 · 17-12-2006, 02:37 PM

Search is very poor unfortunately and it impacts on our business quite a bit.

triller · 06-01-2007, 03:22 AM

Hi, Varun or someone else, can you update this problem ? this basic funtion doesn't work for a long time since I purchase in Apr. 2006.

Mahesh Slaria · 06-01-2007, 06:33 AM

Hi,

Quote:

Originally Posted by triller

Hi, Varun or someone else, can you update this problem ? this basic funtion doesn't work for a long time since I purchase in Apr. 2006.

Please provide me Admin access at my email address (mahesh.slaria AT kayako.com), I personally look into this issue and fix as soon as possible.

Thanks.

Regards,

triller · 07-01-2007, 03:39 AM

Quote:

Originally Posted by Mahesh Slaria

Hi,

Please provide me Admin access at my email address (mahesh.slaria AT kayako.com), I personally look into this issue and fix as soon as possible.

Thanks.

Regards,

Thanks Mahesh, I will try to open the access to you since it's in Intranet so far.

You can check the ticket EWI-302664 for background and I will return to you soon.

triller · 09-01-2007, 08:55 AM

Have sent you the 'admin' access to your mailbox, please check and take action.

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sws Offline Member Posts: 42 Join Date: Aug 2006	16-12-2006, 10:15 PM I will second that one ! I have set minimum words / numbers to 2 or 3 for indexing to try and help this but I still find the search is not very good !

triller Offline Member Posts: 52 Join Date: Apr 2006	17-12-2006, 01:54 AM This is a long pending problem as others, but seems Kayako concentrates on the new feature development instead of fix. Not sure it will be cured in .50 or not.

leyton01 Offline Member Posts: 41 Join Date: Aug 2005	17-12-2006, 02:37 PM Search is very poor unfortunately and it impacts on our business quite a bit.

triller Offline Member Posts: 52 Join Date: Apr 2006	06-01-2007, 03:22 AM Hi, Varun or someone else, can you update this problem ? this basic funtion doesn't work for a long time since I purchase in Apr. 2006.

triller Offline Member Posts: 52 Join Date: Apr 2006	09-01-2007, 08:55 AM Have sent you the 'admin' access to your mailbox, please check and take action.