 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 1 Join Date: May 2008 | search tickets by staff -
25-06-2008, 01:03 PM
Hello! How can I search tickets by staff? I need to see all the tickets that have been replied by a certain staff. Thanks. |
| |  |
|
(#2)
|
| Senior Member Posts: 5,735 Join Date: Jun 2005 Location: Cumbria, UK |
25-06-2008, 01:06 PM
After checking, it doesn't look like it is possible. Feel free to suggest it as a filter to be added to a future version in the Feature Requests board. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#3)
|
| Member Posts: 567 Join Date: Mar 2008 |
25-06-2008, 02:12 PM
in ticket view click on view all, in the right side there are some menus ( view,labels , mass action) click on view and you can see MY View you can edit my view option and arrange according to assigned or owner... I am not expert and not sure just play around hope you find what you are looking for |
| | |
|
(#4)
|
| Developer  Posts: 619 Join Date: Dec 2007 Location: Idaho |
25-06-2008, 08:44 PM
You can also look at that staff's work history report. That includes pretty much everything they did of significance, including which tickets they've worked on (right down to the IDs of tickets they've deleted.) Kind of an inobvious method, but it works. I use that to find things I've worked on in the official desk fairly frequently. -------------------------------------------------------------------
|
| | |
|
| Tags |
| search, staff, tickets |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Using Template Groups - A Tutorial | Matthew | How do I? | 5 | 07-05-2008 11:37 AM |
| Exact differences between client created tickets and staff created tickets | vineethshyam | SupportSuite, eSupport and LiveResponse | 5 | 27-11-2006 12:25 PM |
| Staff group can see all tickets when it was configured to see only it's assigned ones | D4M | SupportSuite, eSupport and LiveResponse | 0 | 07-04-2006 06:31 AM |
| v3.00.27 Stable Available | Varun Shoor | News and Announcements | 1 | 05-12-2005 10:21 PM |
Linear Mode
