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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 2 Join Date: Mar 2008 | Send E-mail on reply not working -
03-03-2008, 08:11 AM
When i reply to a ticket, i have ensured the Send-Email box is selected, however the person who logged the ticket does not get notification of the reply. Please help. |
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(#2)
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| Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK |
03-03-2008, 08:58 AM
Have they checked their spam box? Is this all customers? Do they get the initial ticket submission notification? Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 2 Join Date: Mar 2008 |
03-03-2008, 12:24 PM
yes they get the initial response, but not any replies to the ticket. nothing in spam |
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(#4)
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| Senior Member Posts: 5,734 Join Date: Jun 2005 Location: Cumbria, UK |
03-03-2008, 03:36 PM
Thats a very weird one. Tried reverting the reply template in Admin CP -> Templates -> Manage Templates? Icon Headquarters - Its Elixir - Web2Messenger |
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