Separating Tickets by Customer

[kohlson]

Hello, all!

We are new to the software and are looking to separate the tickets by customer. Have others done this? Is this a feasible option or will it be really difficult to do? Essentially, what we'd like to do is set up the ticketing system so that we have a department for each individual customer in order to track and order tickets. I was hoping to get some feedback on whether or not others had been successful with this. Thanks in advance for any response!

[bear]

I've been using this. What I do is give each major client a separate email to use for the desk, and that email is piped into a particular department.

[PeteV]

or Administrator CP > Mail Parser > Manage / Insert New Rule(s) > Sender E-Mail Address Contains <customer e-mail domain>

For example, "kayako.com" should take of all Kayako e-mails.

[bear]

We tried that at first but found customers were using Hotmail, Yahoo, Gmail and so on to communicate with us. The only reliable way was to provide them with thier own dept email, but even with that they still write into the main support address.