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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 11 Join Date: Aug 2006 | server crashed now esupport wont send email -
02-05-2008, 01:03 AM
the server where we host esupport crashed and we had to move to different server. Everythign is back up and working but we cant send email. When we respond to a ticket it acts like it sends the email, we don't get any warnings but the email is not going out for some reason. I've sent multiple test messages and they never got to me. How does esupport send email and what would be causing it to not send anymore. Again , I'm not getting any errors its just not sending. It does add a reply to the ticket though. Thanks Scott |
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(#2)
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| Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
02-05-2008, 06:27 AM
Maybe the outgoing mail service never restarted itself correctly so check this. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Senior Member  Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
02-05-2008, 09:48 AM
If it yet does not work, try setting SMTP details under: Admin CP > Settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#4)
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| New Member Posts: 11 Join Date: Aug 2006 | its back up thanks for your help -
02-05-2008, 05:09 PM
It finally just started working around 2 am. Weird Weird |
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(#5)
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| Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
02-05-2008, 08:21 PM
I do not think it has anything to do with Kayako. It seems like your server MTA issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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