The session has expired. OVER AND OVER!

[Varun Shoor]

Hi Ian,
I am looking into this still, It might be a bug but I need some more time to trace.

Regards,

Varun Shoor

[acidbox]

Varun,

Thanks for your update. If you need any additional information or beta testing, please e-mail me directly. One thought is to take a look at any depreciated date/time functions in use that could affect PHP5. This problem seemed to get a lot worse once we made the upgrade to PHP5.

Thanks again

[acidbox]

Any word on the status of this issue? We're still trying to deal with it.

[acidbox]

Originally Posted by acidbox

Any word on the status of this issue? We're still trying to deal with it.

Anyone? Varun?

[acidbox]

Still having this issue. I haven't seen any relavent updates in the CVS changelog. I really think this has something to do with Kayako and PHP5. It doesn't JUST happen in LiveSupport. It happens when trying to access the Staff section of support suite as well. I think for some reason Kayako has trouble handling a session when more than one person from the same IP address are logged in at one time. And this may only be an issue in PHP5.

Does anyone have any ideas? I'm really frustrated with this at the moment, as there seems to be no communication with me on this issue.

[Neil-UKWSD]

Hi,

The latest CVS build has session tracking added, see the change log for how to activate it.

[acidbox]

I've installed the latest CVS and now I have some errors to report

Trying to login to /admin:

Attempt 1:
[Session Expired Debug]: Unable to find session id in POST, GET or COOKIE variable.. Clearing Out...

Attempt 2:
[Session Expired Debug]: Session expired due to inactivity, Date difference between current system date (10 Apr 2006 03:36:45 PM) and last activity (31 Dec 1969 07:00:00 PM) is 1144697805 seconds whereas inactivity timing setting under Admin CP > Settings is 21600 seconds.

Attempt 3:
[Session Expired Debug]: Session expired due to inactivity, Date difference between current system date (10 Apr 2006 03:37:10 PM) and last activity (31 Dec 1969 07:00:00 PM) is 1144697830 seconds whereas inactivity timing setting under Admin CP > Settings is 21600 seconds.

Trying to login to LiveSupport:

Attempt 1:
10/04/2006 11:37:49 An error occurred while attempting to communicate with the server:

Received unexpected response from server (invalid header)!

Data: ([Session Expired Debug]: Session expired due to inactivity, Date difference between current system date (10 Apr 2006 03:37:53 PM) and last activity (31 Dec 1969 07:00:00 PM) is 1144697873 seconds whereas inactivity timing setting under Admin CP > Settings is 21600 seconds.compressed;b0ecd0a559f9ea8038f6f347e66e816 f;6bb61e3b7bce0931da574d19d1d82c88;10;2;x
Ó5)

Error: <No extended error information available>

All other attempts:
Nothing happens. I can't even login. I get no error message. When I click login, it just does nothing.

Well obviously "31 Dec 1969" is the default timestamp when there is no valid timestamp, so something is not getting set correctly.

Please advise.

[acidbox]

Not sure if this is related, but I also get these PHP warnings in my error log:

[client xxx.xxx.xxx.xxx] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /path/to/kayako/includes/SmartyLight/class.template.php on line 785

[client xxx.xxx.xxx.xxx] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /path/to/kayako/modules/knowledgebase/knowledgebase.php on line 35

[client xxx.xxx.xxx.xxx] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /path/to/kayako/modules/livesupport/livesupport.php on line 78

We're on PHP 5.0.4, MySQL 4.1.18

[bagendahl]

I’m experiencing the same problem. I get ”Session Expired due to Inactivity...” directly after two mouse clicks or after a few minutes of using the system. Doesn’t matter if I’m logged in through the web admin interface or Live response. Besides the information in the knowledgebase has anyone found out any other answers to this problem?

[craigbrass]

Open /config/config.php and find :-

$_SWIFT["disablesessionipcheck"] = false;

and change it to :-

$_SWIFT["disablesessionipcheck"] = true;

[DaveINM]

Originally Posted by craigbrass

Open /config/config.php and find :-

$_SWIFT["disablesessionipcheck"] = false;

and change it to :-

$_SWIFT["disablesessionipcheck"] = true;

That worked for me. I must be happening because I have two static IP's that load balance. Thanks!