Sessions, Cookies and **** Oh My!

[hyperactive]

We are experiencing the session issues. I even just moved our support site to a brand new server thinking it may be a server issue. However, even with a brand new blank install, with no Modernbill integraiton, we get the following error:


I already tried setting disablesesisonipcheck = true and get the same result. Keep in mind this is a new install with no mods, right out of the box.

[Session Expired Debug]: Unable to find session id in POST, GET or COOKIE variable.. Clearing Out...
Warning: Cannot modify header information - headers already sent by (output started at /home/username/public_html/swift.php:334) in /home/username/public_html/includes/functions.php on line 1617


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On our original support site we get this error:

[Session Expired Debug]: Session type doesnt match.. Current: 40, DB Stored Value:
Warning: Cannot modify header information - headers already sent by (output started at /home/username/public_html/includes/functions.php:1385) in /home/username/public_html/includes/functions.php on line 1630
[Session Expired Debug]: Unable to fetch a valid session for session id: 572eb93c2555adb9efda18979af2f51b
Warning: Cannot modify header information - headers already sent by (output started at /home/username/public_html/includes/functions.php:1385) in /home/username/public_html/includes/functions.php on line 1617

============================================


Current System and Setup:

Running
PHP Version 5.2.5
Mysql 5
Kayako 3.20.02 Stable

I have had a support ticket in for almost a month on this issue without an answer. I need this corrected as it is preventing anyone from logging into our support desk. No support for our customers means lost business!!!!


Sincerely,

[hyperactive]

Answer my Support ticket please!!!

[ecornet]

why don't you just initiate a live chat with one of the support people. They are usually online. The forums are not usually the best place to get configuration or install help

[Jamie Edwards]

Hi Clifton,

Please post your ticket ID here so I can follow it up for you. Also note that these forums are not monitored all of the time, and is not the place to receive official support.

[hyperactive]

Originally Posted by ecornet

why don't you just initiate a live chat with one of the support people. They are usually online. The forums are not usually the best place to get configuration or install help

Riiiiiight, that never occurred to me! Stupid me...Ill try harder next time. Only as long as you promise to read my entire post next time though. Especially the part where it says "i have been trying to get support for a month on this issue". Keep in mind also that the last 15 times i tried to get support via onliune chat, no one answered, even though the department was marked as "online". Its also interesting that the department usually goes "offline" right after it tries to get me to leave a messege. coincidence? probably, worthy of note? Sure...

I dont need help installing it or upgrading it. The system has a verified bug in PHP 5.2.5, which again, no one seems to be able to help me with. I just didnt see a better department to vent in, since it seems you cant get a response in a ticket.


Sincerely,

[hyperactive]

Originally Posted by Jamie Edwards

Hi Clifton,

Please post your ticket ID here so I can follow it up for you. Also note that these forums are not monitored all of the time, and is not the place to receive official support.

Considering i went almost 8 days without even a status update on an emergency issue in ticket ID ZYN-578287, where should i go to get "official support"?

Since i made a big stink out of this, it seems im finally getting support again. Mohit is in communication with me now. However, i would not expect to have to raise cane with any company to get a simple "were working on this, we need more time" put into a ticket on occasion....Letting a ticket rot for 7 days in open status with me as the last replyer is unacceptable. This is an emergency issue as this is preventing anyone from logging into our support system to submit tickets. No support from you = no support from us to our customers = lost business.

It looks like they have traced this to a bug in the latest stable build however, im still waiting on a resolution. Hopefully it comes sooner than later.

Sincerely,

[Jamie Edwards]

Hi Clifton,

I apologise for the delay. I see that a support technician is in correspondence with you now. I will look into why your ticket was waiting for such a long time, as this should not have been the case.

[ecornet]

Originally Posted by hyperactive

Riiiiiight, that never occurred to me! Stupid me...Ill try harder next time. Only as long as you promise to read my entire post next time though. Especially the part where it says "i have been trying to get support for a month on this issue". Keep in mind also that the last 15 times i tried to get support via onliune chat, no one answered, even though the department was marked as "online". ...

I have read your entire post, no where did you mention attempting to contact via chat at all. In my experience, the best way to receive a response through chat for a critical issue is to try different departments. Most times they can forward your questions (and chat) directly to a support person.

BTW, responding to a post with sarcasm will only result in lessening the chances that someone from the community will help you in the future