set department to have no due time

bubble · **set department to have no due time -** 19-04-2007, 06:57 PM

i want to set some department to have no due time, is that possible?

supportskins · 19-04-2007, 10:56 PM

Due time is set by escalation rules and SLA. It has nothing to do with department setup.

bubble · 20-04-2007, 02:28 PM

is it possible to set due to time none?

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bubble Offline Member Posts: 145 Join Date: Apr 2004	set department to have no due time - 19-04-2007, 06:57 PM i want to set some department to have no due time, is that possible? -- bubble

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	19-04-2007, 10:56 PM Due time is set by escalation rules and SLA. It has nothing to do with department setup. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

bubble Offline Member Posts: 145 Join Date: Apr 2004	20-04-2007, 02:28 PM is it possible to set due to time none? -- bubble