Setting Attachment Limit

Skeptical · **Setting Attachment Limit -** 06-02-2006, 06:35 AM

When sending emails to Kayako, I noticed that if there are more than 2 attachments, the ticket isn't registered. How do I increase this number?

Also, how can I have the system send out a bounce error mail if a user tries to send more than the attachment limit?

craigbrass · 06-02-2006, 10:12 AM

Hello,

If you go into the admin area of Kayako, then click "Settings" on the left menu, then click "Tickets" you will find the options you need. "Maximum Number of Attachments" is the one you want. It is about half the way down the page.

Best Regards,
Craig Brass

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Skeptical Offline Member Posts: 48 Join Date: Jul 2005	Setting Attachment Limit - 06-02-2006, 06:35 AM When sending emails to Kayako, I noticed that if there are more than 2 attachments, the ticket isn't registered. How do I increase this number? Also, how can I have the system send out a bounce error mail if a user tries to send more than the attachment limit?