Setting Default ticket status to "open"

vineethshyam · **Setting Default ticket status to "open" -** 28-09-2006, 07:58 AM

Hey folks,
How do I set the default ticket status to "open" when client(user) submits a ticket at his side. He is a registered user. At present the default ticket status is empty. I am editing it manually and setting it

Mahesh Slaria · 28-09-2006, 08:24 AM

Hi,
1) When user creates a new ticket then it is set to "Open" by default.
2) You can set "Default Ticket Status for Client Reply" to "Open" from Admin CP -> Settings -> Tickets.

Regards,

Mahesh Slaria

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vineethshyam Offline Member Posts: 68 Join Date: Sep 2006	Setting Default ticket status to "open" - 28-09-2006, 07:58 AM Hey folks, How do I set the default ticket status to "open" when client(user) submits a ticket at his side. He is a registered user. At present the default ticket status is empty. I am editing it manually and setting it

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	28-09-2006, 08:24 AM Hi, 1) When user creates a new ticket then it is set to "Open" by default. 2) You can set "Default Ticket Status for Client Reply" to "Open" from Admin CP -> Settings -> Tickets. Regards, Mahesh Slaria